Free How Many Questions In An NPS Survey

This is the core NPS question that determines promoters, passives, and detractors, enabling calculation of your overall loyalty score.

This open-ended follow-up provides context for respondents' ratings, guiding targeted improvements.

Identifying key drivers helps prioritize future development based on what matters most to your promoters.

A quick satisfaction check complements your NPS rating by gauging general contentment.

User experience impacts loyalty - this question uncovers barriers to recommending your brand.

Service satisfaction often correlates with loyalty, highlighting areas for support training.

Repeat purchase intent validates long-term loyalty beyond a single recommendation score.

Spotting pain points early can reduce detractors and improve future NPS results.

Resolution speed is a key driver of satisfaction, directly affecting promoter likelihood.

Understanding cross-sell potential informs growth strategies alongside loyalty metrics.

This fundamental metric establishes your baseline promoter score efficiently.

Captures immediate factors driving the respondent's loyalty level.

Assessing clarity can reveal knowledge gaps affecting satisfaction.

Value perception is key to recommendation and can highlight pricing issues.

Service responsiveness often correlates directly with higher NPS scores.

First-contact resolution minimizes friction and boosts loyalty.

Usability impacts overall satisfaction and willingness to recommend.

Effective follow-up can convert passives into promoters.

Timeliness is a critical factor in customer delight and loyalty.

Repeat purchase intent solidifies long-term relationship potential.

Uncovers root causes behind promoter or detractor sentiment for targeted action.

Pinpoints areas requiring refinement to turn detractors into promoters.

Directly ties perceived value to recommendation likelihood.

Drives product innovation based on real user needs.

Usage frequency can correlate with loyalty and recommendation behavior.

Measures openness to new offerings and potential promoters for future launches.

Good onboarding drives early loyalty and higher NPS outcomes.

Effective communication fosters trust and long-term advocacy.

Perceived professionalism boosts overall brand reputation and referrals.

An open-ended closing question ensures no customer insight goes unnoticed.

This question adjusts context for vertical-specific insights on loyalty.

Understanding use patterns helps tailor improvements for each segment.

Tenure can influence satisfaction and expectations over time.

Plan level often correlates with needs and recommendation likelihood.

Competitive context is key for segment-level loyalty analysis.

Segmented support quality impacts overall NPS differently across groups.

Reliability issues may drive detractors in sensitive industries.

Proper resources can raise segment-specific satisfaction and referrals.

Customization and responsive support boost loyalty in niche markets.

This variation ensures relevance for professional segments and roles.

Serves as the core eNPS metric to gauge employee advocacy levels.

Provides context around internal promoters and detractors.

Effective internal communication drives engagement and advocacy.

Leadership trust is a strong predictor of both employee and customer loyalty.

This bridges employee sentiment to customer referral behavior.

Growth prospects impact retention and internal NPS just as much as external.

Work-life balance contributes to overall satisfaction and advocacy.

Feedback loops demonstrate organizational agility and respect for staff.

Access to the right tools affects productivity and recommendation willingness.

Employee referrals are a strong indicator of internal promoter strength.