Free Sample NPS Survey

This classic NPS question directly measures customer loyalty by asking about advocacy intent. It's the foundational metric for distinguishing promoters, passives, and detractors.

Understanding the reasoning behind a score uncovers specific drivers of satisfaction or dissatisfaction. It provides actionable feedback to improve key touchpoints.

This question identifies the features or benefits that resonate strongest with customers. It helps prioritize enhancements that will delight loyal users.

By asking for a single improvement, you encourage respondents to focus on the highest-impact change. This yields clear, targeted actions for your team.

Support quality often influences overall loyalty, so gauging satisfaction here reveals service gaps. Reliable support fosters promoter behavior over time.

Perceived value drives both satisfaction and recommendation likelihood. This question flags pricing or feature concerns that may undercut loyalty.

Ease of use is a major factor in customer advocacy. Identifying usability barriers ensures a smoother journey for promoters.

This question evaluates product-market fit by asking about alignment with customer requirements. High alignment correlates strongly with promoter scores.

Timely responses build trust and can convert passives into promoters. Tracking responsiveness highlights areas for internal process improvement.

Repurchase intent complements the NPS metric by confirming ongoing loyalty. It helps you forecast retention and revenue growth.

This broad satisfaction check provides a high-level view of customer sentiment. It helps you assess whether quality meets or exceeds expectations.

Usability impacts both satisfaction and the likelihood to recommend. Pinpointing navigation or functionality issues can drive quick wins.

Delivery speed and reliability can make or break satisfaction in many industries. This question flags logistics issues affecting overall loyalty.

Quality of support influences whether customers become promoters or detractors. Tracking this metric helps improve training and response protocols.

Perceived value is a core driver of loyalty and recommendation. This question highlights pricing or feature misalignments.

Clear, consistent communication builds trust and reduces frustration. Assessing this aspect helps refine messaging strategies.

This question compares promises versus outcomes to reveal over- or under-performance. It identifies areas needing realignment or messaging tweaks.

Personalized experiences foster deeper connections and promote sharing. Understanding this satisfaction level guides your customization efforts.

Post-purchase touchpoints can turn passives into promoters when done well. This question ensures you're nurturing customers beyond the sale.

Retention intent is crucial for long-term growth and complements satisfaction metrics. Identifying churn risk early allows proactive engagement.

This is the standard NPS question that defines promoters, passives, and detractors. It's critical for benchmarking against industry standards.

Asking for the main reason yields qualitative data to explain numerical ratings. It highlights both strengths and areas needing attention.

Sample surveys must test usability-related feedback, especially for online experiences. This question identifies navigation issues early.

This operational question gauges support effectiveness, a key contributor to NPS scores. It ensures service metrics align with loyalty goals.

Knowing frequent use cases helps you allocate development resources wisely. It also clarifies which aspects drive satisfaction.

This question validates whether performance claims hold true in practice. It's essential for calibrating marketing messages and product improvements.

Renewal intent reveals long-term loyalty and future revenue potential. It complements the NPS framework by forecasting retention.

Inviting suggestions opens doors to user-driven innovation. It ensures feedback is both candid and directly actionable.

Competitive context clarifies your relative standing and highlights differentiators. It also uncovers areas where competitors may excel.

Offering follow-up conversations enhances customer engagement and deepens insights. It shows commitment to using feedback constructively.

This version of the core NPS question gauges professional referrals, crucial for B2B growth. It measures loyalty at the organizational level.

Dedicated account managers drive ongoing satisfaction and renewals. Tracking this satisfaction helps refine client engagement strategies.

Integration ease is a top concern for B2B buyers. This question uncovers technical barriers affecting satisfaction and loyalty.

Return on investment is the ultimate B2B metric. It reveals whether customers see real financial or operational benefits.

Responsiveness influences contract renewals and upsell potential. Measuring this ensures support processes meet corporate expectations.

Clarity builds trust within complex stakeholder groups. This question highlights opportunities to improve project updates and reporting.

Customization drives fit-to-purpose solutions in B2B settings. Feedback here guides product roadmaps and consultative services.

Successful onboarding sets the tone for long-term partnerships. Measuring satisfaction here helps reduce churn risk early on.

Strategic alignment ensures your offering remains relevant as customer priorities evolve. It strengthens advocacy among executive stakeholders.

Future expansion intent indicates strong loyalty and growth potential. It helps prioritize accounts for upsell and cross-sell efforts.

This question directly measures the likelihood of word-of-mouth referral, a key growth driver for eCommerce. It captures overall satisfaction with your digital storefront.

Website usability impacts conversion rates and customer satisfaction. Identifying navigation pain points helps optimize the shopping journey.

Checkout friction leads to abandoned carts and lost revenue. Tracking checkout satisfaction highlights areas for technical or UX improvements.

Product range is a core factor in customer loyalty for eCommerce. This question reveals whether inventory meets customer expectations.

Fast and reliable shipping drives repeat purchases and positive reviews. This question flags logistical strengths or bottlenecks.

A smooth return experience can turn detractors into promoters. It's essential for maintaining trust and reducing purchase risk.

Responsive service is critical when online shoppers encounter issues. Measuring this satisfaction helps improve all support touchpoints.

Mobile commerce continues to grow, making this a vital area of feedback. It highlights UX and performance issues on smaller screens.

Personalized promotions can boost engagement and loyalty. This question ensures your marketing resonates with customer interests.

Repurchase intent signals enduring loyalty and future revenue potential. It complements the NPS metric by forecasting customer lifetime value.