Free eNPS Survey
50+ Expert Crafted eNPS Survey Questions
Unlock the power of employee insights by measuring loyalty and satisfaction with targeted eNPS survey questions designed to boost retention and culture. An Employee Net Promoter Score (eNPS) survey quantifies how likely your team is to recommend your company, giving you actionable data to enhance engagement and performance. Grab our free template - loaded with example questions - or customize your own in minutes with our form builder.
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Top Secrets to a Winning eNPS Survey: Must-Know Strategies
Ready to uncover genuine team sentiment? An enps survey does just that. It simplifies feedback into one clear metric. You gain a quick snapshot of employee loyalty and potential flight risk.
The eNPS metric traces back to the Net Promoter Score (NPS) methodology introduced by Bain & Company. It divides responses into Promoters (9 - 10), Passives (7 - 8), and Detractors (0 - 6). A score above 50 is considered excellent, according to Wikipedia. That credibility helps you set realistic benchmarks.
Best practice: keep your enps survey to one core question plus an open-ended follow-up. Try "How likely are you to recommend this company as a place to work?" and pair it with "What do you value most about working here?". This approach boosts completion rates and yields actionable feedback. It's also a prime example of smart enps survey questions.
Imagine a small marketing firm that rolled out this simple template and saw participation jump from 30% to 70%. They acted on comments in weekly town halls. Within three months retention rose by 15%. Real results come when you listen and act.
Customize your template using insights from the Employee Net Promoter Score (eNPS): The Ultimate 2025 Guide. It advocates regular measurement, anonymous responses, and clear reporting. Linking to an internal Employee Net Promoter Score (eNPS) Survey guide helps your team stay on track. And don't forget: simplicity wins.
Armed with these secrets, you'll design an enps survey that employees actually fill out. You'll spot trends early and keep morale high. Ready to launch? Start your poll now and watch honest feedback flow.
5 Must-Know Tips to Avoid eNPS Survey Pitfalls
Even the best enps survey can stumble if you trip over common mistakes. Ambiguous language, poor timing, and lack of follow-up kill engagement. Knowing these pitfalls saves you time and frustration. Let's dive into the five you must know.
Mistake #1: Asking too many questions. A long questionnaire feels like homework. Instead, stick with "What changes would improve your experience here?" This single open-ended prompt can surface the most meaningful insights. Fewer fields mean higher completion rates.
Mistake #2: Skipping anonymity. If your team fears identification, they'll mark safe options or skip the survey altogether. Guarantee privacy by channeling responses through tools like SnapSurveys. This expert guide shows how to secure honest enps survey feedback.
Mistake #3: Delayed action. Surveys gather dust when leaders don't respond quickly. A case study in Betterworks found that organizations that took action within two weeks saw 40% higher follow-through. Schedule a debrief within days, not months.
Mistake #4: Ignoring comments. Numeric scores are helpful, but raw comments reveal the real story. Read each response, look for themes, and share findings. That practice turns data into culture shifts and makes employees feel heard.
Mistake #5: No template or plan. Freeform feedback can feel chaotic. Use a solid framework - check out our Sample NPS Survey - to ask clear questions like "What's one thing we could do differently?". Armed with this shape, your next enps survey is poised for success.
Core eNPS Survey Questions
The core set of eNPS survey questions focuses on capturing the fundamental metrics of employee loyalty and satisfaction. These questions help you calculate your organization's eNPS and understand baseline sentiment by including the essential Employee Net Promoter Score Survey items. By starting with these, you ensure you have reliable data to drive your engagement strategy.
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On a scale from 0 to 10, how likely are you to recommend our company as a place to work?
This fundamental question establishes your eNPS by directly measuring employee loyalty and advocacy. It is the cornerstone for benchmarking engagement and tracking progress over time.
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What is the primary reason for your score?
An open”ended follow-up uncovers key drivers behind the numeric score, enabling you to identify specific areas of strength or concern. It provides qualitative context for the eNPS figure.
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How satisfied are you with your role and responsibilities?
Role satisfaction often correlates strongly with overall loyalty. This question helps pinpoint if job clarity or scope impacts your eNPS.
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How would you rate your work-life balance?
Balance between personal and professional life influences long-term retention. Measuring this factor reveals whether stress or overwork affects your eNPS.
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How well do you feel recognized for your contributions?
Recognition fosters engagement and motivation. Tracking this sentiment can explain fluctuations in your loyalty scores.
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How satisfied are you with communication from management?
Clear communication is vital for trust and alignment. Poor messaging can depress eNPS, so monitoring it is essential.
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How effectively do you feel supported in your career development?
Opportunities for growth impact employee advocacy. This question gauges if development programs contribute to a positive eNPS.
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How likely are you to stay with the company for the next two years?
Retention intent complements loyalty metrics by indicating future advocacy potential. It helps forecast changes in your eNPS.
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How would you rate our company culture on a scale from 1 to 5?
Culture strongly influences engagement. A simple rating here helps correlate cultural perception with overall eNPS.
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Do you feel your work has a clear impact on the organization?
Purpose-driven roles often drive higher loyalty. This question reveals whether employees connect their tasks to broader company goals.
Advanced eNPS Analysis Questions
In-depth analysis of eNPS results requires advanced questions that explore drivers and perceptions beneath the surface. Use these items alongside your core NPS Survey metrics to reveal leadership effectiveness, collaboration, and autonomy factors. This deeper dive helps pinpoint areas for targeted improvement.
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I have confidence in senior leadership's decisions.
Trust in leadership often predicts loyalty and willingness to recommend. Leaders who inspire confidence foster higher advocacy.
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Cross-team collaboration is encouraged and effective.
Strong collaboration boosts morale and innovation, influencing loyalty. Use this question to uncover interdepartmental barriers.
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I feel empowered to make decisions in my role.
Empowerment correlates with ownership and advocacy. Measuring this helps understand autonomy's impact on eNPS.
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Our training and development offerings meet my needs.
Effective training underpins employee growth, a major engagement driver. This reveals if learning opportunities align with needs.
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I receive timely feedback that helps me improve.
Timely feedback fosters continuous improvement and satisfaction. It highlights whether feedback loops enhance eNPS.
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The performance review process is fair and transparent.
Transparency in reviews builds trust and fair appraisal. Assessing this can explain perception gaps affecting loyalty.
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Management listens and acts on employee feedback.
Active listening by management signals value and respect. This question assesses responsiveness tied to eNPS.
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I am satisfied with the level of autonomy in my position.
Autonomy can boost motivation and responsibility. Tracking this sentiment shows its role in driving advocacy.
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I understand how my work aligns with company goals.
Alignment with goals increases purpose and engagement. This helps connect daily tasks to overall eNPS outcomes.
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We have the tools and resources to perform at our best.
Access to proper tools impacts productivity and satisfaction. Understanding resource adequacy highlights operational support links to eNPS.
Demographic Insights eNPS Questions
Segmenting eNPS responses by demographics offers powerful insights into how different groups experience the workplace. Integrate these demographic questions with your overall Employee Satisfaction Survey to identify patterns across departments, tenure, and locations. This approach ensures your eNPS strategy addresses the unique needs of each group.
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Which department do you work in?
Departmental trends can reveal pockets of high or low engagement. This question helps you tailor eNPS interventions by team.
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What is your tenure with the company?
Tenure often correlates with engagement and loyalty peaks. Understanding tenure distribution helps interpret eNPS segmentation.
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What is your employment status (full-time, part-time, contractor)?
Employment status can influence perceptions of stability and benefits. Segmenting by status reveals unique advocacy drivers.
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What is your primary work location (office, remote, hybrid)?
Work setting impacts collaboration and communication. This question helps isolate remote vs. office experience factors.
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Which age bracket applies to you?
Age groups may prioritize different engagement drivers. Knowing generational patterns refines your eNPS analysis.
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What is your position level (entry, mid, senior, executive)?
Role level correlates with responsibilities and expectations. This helps identify leadership vs. staff satisfaction trends.
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Which generation do you belong to (e.g., Gen Z, Millennial, Gen X)?
Generation identification uncovers cultural and communication preferences. It enables more personalized eNPS strategies.
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What is your primary work shift (day, evening, night)?
Shift patterns can affect work-life balance and fatigue. This question highlights whether work hours influence loyalty.
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Which language do you prefer for communication?
Language preference ensures clarity in survey delivery. It maximizes response accuracy and inclusion for eNPS.
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What is your highest level of education?
Educational background may shape development expectations. Segmenting by education level refines engagement insights.
Feedback Quality eNPS Questions
Quality of feedback is critical to interpreting eNPS scores effectively. These focused questions enhance your Employee Net Promoter Score (eNPS) Survey by measuring clarity, actionability, and recognition processes. Improved feedback loops lead to actionable insights and stronger employee engagement.
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How clear is the feedback you receive about your performance?
Clarity in feedback reduces confusion and boosts confidence. Clear guidance often translates to higher advocacy.
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How actionable is the feedback you get from your manager?
Actionable feedback drives real improvement and engagement. Measuring this factor shows if feedback leads to tangible change.
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How often do you have one-on-one meetings with your manager?
Regular one-on-ones build trust and alignment. Tracking frequency indicates how well managers stay connected, affecting eNPS.
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How satisfied are you with our suggestion implementation process?
A smooth implementation process shows that suggestions matter. High satisfaction here correlates with stronger advocacy.
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How often do you receive recognition for good work?
Recognition sustains motivation and loyalty. Frequent and meaningful recognition boosts eNPS.
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I feel comfortable sharing constructive feedback with my peers.
Peer feedback fosters a supportive culture. Comfort in sharing indicates psychological safety tied to engagement.
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Feedback from leadership feels timely and relevant.
Timely leadership feedback ensures relevance and builds trust. It highlights responsiveness to employee needs.
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I believe suggestions submitted are taken seriously.
Believing in suggestion follow-through builds credibility. This question measures whether ideas translate to action.
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I have the opportunity to provide feedback anonymously.
Anonymous feedback options encourage honesty. It ensures quieter voices contribute to your eNPS.
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I feel feedback loops in projects are completed effectively.
Effective feedback loops close the communication cycle. This helps maintain momentum in continuous improvement.
Benchmarking and Trend eNPS Questions
Tracking trends and benchmarking your eNPS against internal and industry standards drives continuous improvement. These questions guide you in comparing year-over-year results and setting realistic goals based on an Employee NPS Survey framework. Clear benchmarks help you celebrate wins and focus on growth areas.
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Compared to last year, is your likelihood to recommend higher, lower, or the same?
Year-over-year comparison reveals momentum in engagement. It helps you understand if initiatives positively impact eNPS.
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How do you think our eNPS compares to other companies you've worked for?
Peer comparison helps contextualize your eNPS performance. It uncovers if external standards influence employee perception.
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Our eNPS score is communicated clearly across teams.
Transparent communication ensures everyone understands eNPS impact. Clarity in sharing builds trust and ownership.
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We have regular check-ins on our eNPS progress.
Frequent progress reviews maintain momentum and accountability. They link survey results to tangible actions for eNPS improvement.
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How useful are the summary reports of our eNPS results?
Clear, concise reports make insights accessible. Usefulness of summaries determines engagement with eNPS data.
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We benchmark our eNPS against industry standards.
Industry benchmarking sets realistic targets. Comparing to peers guides strategic goal-setting for eNPS.
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How relevant do you find discussions on industry benchmarks?
Relevance of benchmark discussions indicates employee buy-in. It measures whether external data drives internal action.
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We share success stories tied to eNPS improvements.
Storytelling around success fosters pride and motivation. Linking eNPS wins to narratives boosts future participation.
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Our action plans based on eNPS are effective.
Effective action plans translate survey insights into change. This question assesses follow-through on eNPS-driven initiatives.
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I can see clear trends in our eNPS over time.
Visibility on trends helps people see progress. Clear trend analysis sustains engagement in the eNPS journey.
Custom Follow-Up eNPS Questions
After gathering core and advanced eNPS data, follow up with open-ended questions to capture nuanced feedback. This custom list complements our Sample NPS Survey by inviting detailed suggestions on culture, recognition, and development. Tailored responses inform targeted action plans.
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What one change would most improve your experience at work?
This question pinpoints the highest-impact opportunity for improvement. It allows employees to prioritize the most critical issue affecting eNPS.
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Which aspects of your job do you find most fulfilling?
Identifying fulfilling aspects helps amplify strengths. It guides you in promoting and expanding key motivators.
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Where do you see the biggest opportunity for growth?
Mapping growth opportunities shows where employees want to develop. It aligns professional development with engagement strategies.
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What training or resources would help you perform better?
Targeted training boosts capability and satisfaction. This reveals resource gaps that may hinder performance and loyalty.
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How can leadership better support your day-to-day work?
Direct support from leadership impacts daily motivation. Understanding support needs links to more effective engagement.
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What recognition methods do you value most?
Preferred recognition methods ensure meaningful acknowledgment. It drives morale and sustained advocacy when done right.
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How can we improve communication within your team?
Effective team communication fosters collaboration and trust. Suggestions here highlight areas to reduce misalignment.
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What benefits or perks would make a difference for you?
Customized perks align benefits with employee priorities. This question reveals potential incentives for improving eNPS.
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Do you have any suggestions for improving our company culture?
Culture improvements maintain a positive environment. Open suggestions can surface creative ideas that surveys may miss.
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Is there anything else you'd like to share to help improve the workplace?
An open invite for feedback captures any remaining insights. It ensures no critical point is overlooked in your eNPS strategy.