Free Employee Net Promoter Score Survey
50+ Expert Crafted Employee Net Promoter Score Survey Questions
Knowing your Employee Net Promoter Score (eNPS) empowers you to gauge team loyalty and forecast retention, turning employee feedback into actionable insights. An employee net promoter score survey measures how likely your staff are to recommend your company as a great workplace, capturing the pulse of engagement and morale. Kickstart your process with our free template loaded with example employee net promoter score survey questions - or head to our online form builder to build a custom survey if you need something more tailored.
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Top Secrets to a Winning Employee Net Promoter Score Survey
Implementing an employee net promoter score survey helps leaders gauge workforce loyalty in minutes. You'll know at a glance if teams are happy promoters or silent detractors. High eNPS scores often correlate with lower turnover and stronger company culture. According to AIHR, regular tracking of eNPS can boost engagement by up to 25%.
Start by asking a clear rating question such as "On a scale of 0 to 10, how likely are you to recommend working here to a friend?" Follow it with, "What's one improvement that would make your day better?" Guarantee anonymity, choose a quarterly cadence, and share results promptly. This structure reduces bias and makes analytics a breeze. One marketing team saw a 15-point climb after anonymous pulse checks. Use the step-by-step method in our Employee Net Promoter Score (eNPS) Survey template to simplify setup. For advanced distribution tactics, check out the Eddy eNPS guide.
Concise surveys drive higher response rates. Instead of a long form, keep it to two core questions. Provide an open-ended box for thoughts like "What value do you get most from your role?" This insight is pure gold for shaping engagement programs.
Worried about tech hurdles? Try a quick poll integration into Slack or your HRIS and roll out in minutes. Integration examples include Google Forms or a dedicated feedback platform. Seamless tools mean no admin drag.
When you wrap up with a clear action plan, employees see their voices matter. Track trends, address detractor concerns, and celebrate promoter feedback in team meetings. Over time, your eNPS score becomes a leading indicator of business health. This cycle of feedback and action sparks real culture change.
5 Must-Know Tips to Dodge eNPS Survey Pitfalls
Rolling out an employee net promoter score survey fast can backfire if you skip anonymity. When respondents doubt confidentiality, they game the system or abandon your poll. Worse, skewed data hides real issues. As SnapSurveys notes, clear anonymity statements boost honest feedback.
Don't overload with questions. Focus on essential employee net promoter score survey questions to keep feedback actionable. Stick to your core eNPS query like "What's one thing we could do to improve your day-to-day experience?" Any extra rating scales dilute focus. A healthcare startup sent ten follow-ups and saw completion drop below 40%. Instead, pair that single question with one open-ended prompt.
Avoid ignoring comments. Qualitative feedback fuels the 'why' behind your score. If you skip reading free-text replies, you miss actionable gems. For instance, a finance team uncovered burnout signals by reviewing notes, then rolled out targeted wellness sessions. Turn insight into action to maintain trust.
Watch out for long intervals between surveys. Waiting a year breeds stale data - and disengagement. Industry leaders recommend quarterly pulses. Betterworks shows that frequent check-ins help organizations spot dips early and correct course swiftly.
Finally, don't leave employees hanging post-survey. Share results, celebrate gains, and map out next steps in all-hands meetings. Use our Employee Engagement Satisfaction Survey insights to blend eNPS with broader engagement metrics. A transparent feedback loop bolsters credibility and drives continuous improvement.
Overall Experience Questions
These questions gauge employees' general stance on recommending your organization. They help capture the initial sentiment baseline for the Employee Net Promoter Score (eNPS) Survey and identify areas for deeper analysis.
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On a scale of 0 to 10, how likely are you to recommend our company as a great place to work?
This foundational eNPS question establishes a baseline loyalty metric that guides overall employee satisfaction analysis. It directly reflects your workforce's advocacy potential.
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What is the single most important reason for your score?
Gathering the main reason for their score offers qualitative context that clarifies motivators and concerns. This open-ended insight is essential for targeted follow-up actions.
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How strongly do you feel proud to work at our company?
Pride in the workplace correlates strongly with long-term retention and advocacy. Measuring this sentiment helps you understand underlying emotional drivers.
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How often do you speak positively about our organization to friends or family?
The frequency of positive mentions indicates genuine enthusiasm and external reputation impact. Tracking this behavior highlights how often employees serve as brand ambassadors.
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How satisfied are you with our company's culture and values?
Culture and values alignment directly influences employees' willingness to promote the company. A strong cultural fit often translates to higher eNPS scores.
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How clear are you on the mission and vision of our organization?
Clarity on mission and vision fosters engagement by connecting daily tasks to broader goals. Assessing understanding of your mission helps reveal communication gaps.
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To what extent do you feel your contributions are valued here?
Feeling appreciated is a core driver of advocacy and retention. This question gauges whether recognition practices align with employee expectations.
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How likely are you to stay with our company for the next two years?
Intent to stay highlights potential turnover risks among promoters, passives, and detractors. Early detection of retention concerns allows for proactive engagement strategies.
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How confident are you in the leadership team's direction?
Confidence in leadership direction underpins trust and willingness to recommend the organization. This sentiment can significantly sway overall eNPS results.
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How well do we communicate important company news and updates?
Effective communication ensures employees feel informed and valued. Strong news-sharing practices enhance transparency and support higher recommendation likelihood.
Promoter Motivation Questions
Promoters represent highly engaged employees who advocate for your organization. These questions dive into what drives high scores in your eNPS Survey to reinforce positive factors and replicate best practices.
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What aspects of our company culture do you find most motivating?
Identifying motivating cultural elements highlights strengths that drive promoter behavior. This insight helps replicate successful cultural practices across teams.
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Which benefits or rewards have the greatest impact on your satisfaction?
This question reveals which benefits truly resonate with employees. Understanding preferred rewards guides strategic resource allocation.
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How empowered do you feel to make decisions in your role?
Empowerment correlates with ownership and advocacy. Measuring decision-making autonomy uncovers areas for leadership improvement.
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How clear are your career growth and development opportunities?
Clarity in career progression fosters long-term commitment. Assessing perceived development paths can boost morale and recommendation.
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How well does your manager support and recognize your contributions?
Managerial support is a key driver of employee satisfaction and advocacy. Recognition from leaders strengthens promoter sentiments.
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What company initiatives make you most proud to be part of the team?
Company initiatives can be a source of pride and advocacy. Recognizing impactful programs informs future team-building efforts.
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To what extent do you feel our workplace environment fosters collaboration?
Collaborative environments enhance engagement and loyalty. This question assesses whether the current setup encourages teamwork.
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How effective are our learning and development programs in meeting your needs?
Effective learning programs nurture growth and sustain promoter status. Evaluating training impact ensures alignment with employee needs.
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How well do we balance work-life integration for optimal productivity?
Work-life integration affects overall well-being and recommendation likelihood. Gauging balance supports wellness initiatives and retention.
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Which workplace values resonate most with your personal beliefs?
Shared values form the basis of organizational loyalty. Identifying resonant values guides cultural communication strategies.
Passive Segment Insights Questions
Passives give moderate scores and can easily shift toward promoters or detractors. These questions help understand why part of your workforce remains neutral in the Net Promoter Survey and identify opportunities to convert passives into promoters.
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What factors do you feel are missing that would boost your overall satisfaction?
This question uncovers gaps in the employee experience that could elevate neutral sentiment to positive. It informs targeted improvements for mid-level advocates.
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How satisfied are you with the feedback and recognition you receive?
Feedback and recognition drive continuous engagement. Assessing satisfaction in this area helps strengthen passive support.
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How would you rate your work-life balance on a typical week?
Work-life balance influences overall morale and advocacy. Understanding weekly balance perceptions identifies areas for wellness programs.
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To what extent do you feel your role challenges you appropriately?
Challenging roles keep employees engaged and prevent stagnation. Evaluating role difficulty informs job design enhancements.
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How clear are expectations and goals set for your position?
Clear expectations reduce uncertainty and foster confidence. This insight guides goal-setting and communication processes.
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How effective is communication between different departments you work with?
Cross-department communication impacts collaboration and job satisfaction. Measuring effectiveness reveals silos and collaboration opportunities.
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How fairly do you think our compensation reflects your responsibilities?
Perceived fairness in compensation affects motivation and loyalty. Assessing this sentiment supports equitable reward strategies.
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How well do we address your concerns when issues arise?
Responsiveness to concerns indicates organizational support. This measure helps improve trust and reduce frustration.
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What improvements would most positively impact your daily work life?
Gathering employee suggestions drives participatory culture and targeted improvements. This open-ended item surfaces practical change ideas.
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How likely are you to participate in company-sponsored social or community events?
Company events foster community and belonging. Knowing participation willingness helps plan engagement initiatives.
Detractor Improvement Questions
Detractors represent employees least likely to recommend your organization. These questions target their primary pain points to address dissatisfaction and reduce turnover risk.
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What are the main reasons you feel negative about recommending our company?
Understanding core detractor reasons uncovers root causes of dissatisfaction. This clarity guides targeted improvement strategies.
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How satisfied are you with the support and resources provided to do your job effectively?
Insufficient support undermines job performance and morale. Evaluating resource adequacy highlights operational gaps.
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How would you rate the transparency of company decisions and policies?
Transparency fosters trust and reduces uncertainty. This question diagnoses clarity in communication of key decisions.
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To what extent do you believe your concerns are heard and acted upon?
Feeling unheard deepens disengagement. Assessing concern resolution practices identifies areas for process enhancement.
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How satisfied are you with the quality of communication from leadership?
Leadership communication quality directly influences employee trust. Measuring satisfaction here reveals top-down communication issues.
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How effectively does our company handle conflict and resolve issues?
Effective conflict resolution preserves workplace harmony. Understanding handling efficacy directs training or policy changes.
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How comfortable do you feel providing honest feedback about your work experience?
Psychological safety encourages honest dialogue. This measure gauges whether employees feel safe sharing real concerns.
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How fair and consistent are our performance evaluation processes?
Consistency in evaluations ensures fairness and motivation. Assessing performance process transparency supports equity goals.
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What would need to change for you to consider recommending our organization?
Identifying necessary changes for recommendation informs strategic planning. This forward-looking question aids in crafting targeted solutions.
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How supported do you feel when facing workplace challenges or obstacles?
Support during challenges reflects organizational commitment to employee welfare. Understanding support levels helps boost lower advocates.
Employee Loyalty and Engagement Questions
These questions bridge eNPS metrics with broader loyalty and engagement indicators, helping you build a holistic view of employee advocacy. Insights from this Employee Engagement Satisfaction Survey guide comprehensive retention strategies.
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How strongly do you feel your work contributes to company success?
Perceived contribution to success drives a sense of purpose and advocacy. Measuring this ensures employees see the impact of their work.
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How connected do you feel to your colleagues and team?
Strong peer connections enhance engagement and promote advocacy. Assessing team connectedness identifies social support needs.
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How often do you seek professional development beyond what the company offers?
Initiative in development reflects engagement beyond standard programs. This question highlights self-driven growth behaviors.
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How valued do you feel for the unique skills you bring to the organization?
Feeling valued for unique skills increases satisfaction and loyalty. Understanding skill appreciation guides recognition programs.
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How encouraged are you to share ideas and innovations with leadership?
Encouraging idea-sharing fosters innovation culture. This insight supports mechanisms for employee-led improvements.
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How aligned do you feel your personal goals are with the company's objectives?
Goal alignment reinforces commitment and retention. Assessing personal-company objective fit helps adjust motivational strategies.
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How satisfied are you with the career advancement support you receive?
Career advancement support is critical for long-term loyalty. Evaluating satisfaction here informs mentorship and training investments.
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To what degree do you feel trusted with important company information?
Trust with information signals confidence in employees. Measuring this indicates transparency and security perceptions.
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How effectively does your team collaborate to achieve goals?
Team collaboration effectiveness underpins productivity and satisfaction. Understanding collaboration gaps guides team-building efforts.
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What one change would most improve your engagement at work?
Direct input on engagement improvements empowers employees. Gathering focused suggestions drives actionable change.