Free Spa Survey Questions

This question measures general satisfaction to identify strengths and weaknesses in the client journey.

Asking about return intent gauges loyalty and potential for repeat business.

Referral likelihood serves as an indirect measure of advocacy and word-of-mouth potential.

Comparing expectations versus reality highlights gaps in service delivery.

Assessing perceived value helps in pricing decisions and service enhancements.

Cleanliness is a core factor in overall satisfaction and perceived professionalism.

Relaxation level indicates whether the spa environment and service achieved their purpose.

Good communication sets expectations and reduces no-shows or confusion.

Amenities contribute to perceived comfort and luxury, impacting satisfaction.

Competitive comparisons provide context for positioning and improvement areas.

This digs into specific service quality to pinpoint therapist performance levels.

Targeting service segments like facials helps tailor staff training programs.

Product feedback informs procurement and brand partnership decisions.

Customization indicates personalized care and higher client satisfaction potential.

Technique evaluation uncovers coaching needs and skill gaps.

Service timing impacts perceived value and relaxation effectiveness.

Detail orientation reflects on overall service thoroughness and care.

Comfort levels can reveal issues with pressure, position, or environment.

Consistency measures reliability of service delivery over time.

Goal alignment shows if treatments are delivering on promised benefits.

Clean treatment spaces are fundamental to client comfort and safety.

First impressions in the lobby set the tone for the entire visit.

Visual and lighting elements contribute heavily to relaxation.

Proper climate control is critical for both relaxation and safety.

Auditory ambiance influences mood and stress reduction.

Fragrance can uplift or detract from the sensory experience.

Privacy ensures clients feel secure and focused on relaxation.

Ease of access to essentials enhances the seamless flow of a visit.

Exterior upkeep influences expectations and brand perception.

This holistic question captures ambiance elements working in harmony.

Initial impressions of staff greeting impact overall client comfort.

Professionalism is central to trust and perceived service quality.

Expertise reassures clients and enhances the experience.

Effective communication ensures alignment of expectations and outcomes.

Attentiveness demonstrates care and responsiveness to client needs.

Courtesy reflects the spa's overall culture and customer service standards.

Flexibility and responsiveness drive higher satisfaction.

Monitoring comfort (pressure, position) is critical for a positive outcome.

Therapist loyalty indicates strong client-staff relationships.

Post-treatment guidance enhances client trust and continued well-being.

Simplicity in booking impacts conversion rates and first impressions.

Clarity of information reduces confusion and booking errors.

Availability directly affects customer convenience and satisfaction.

Flexibility in timing accommodates diverse client schedules.

Well-timed reminders reduce no-shows and improve customer confidence.

Fair policies build trust and reduce last-minute referral loss.

Smooth check-in ensures a seamless start to the spa experience.

Diverse payment choices cater to different customer preferences.

Physical accessibility is crucial for client convenience and retention.

Proactive communication maintains trust even when schedules shift.