Free Hotel Guest Satisfaction Survey

This question measures the first impression of room hygiene, which is critical for guest satisfaction. High cleanliness ratings often correlate with positive online reviews and repeat bookings.

This assesses the quality of bedding materials and sleep experience. Comfortable bedding can significantly boost guest satisfaction and loyalty.

This determines if HVAC systems meet guest preferences and maintain a comfortable environment. Proper climate control contributes to a restful stay.

This evaluates both hygiene and operational aspects of the bathroom. Ensuring supplies and fixtures work properly prevents guest inconvenience.

This assesses soundproofing and external disturbances. Quiet environments support relaxation and positive feedback.

This checks for wear, style, and upkeep of room furnishings. Well-maintained decor enhances perceived value and comfort.

This evaluates staff agility and willingness to accommodate guest needs. Quick handling of requests improves overall satisfaction.

This assesses restocking processes and amenity quality. Adequate supplies prevent guest frustration and enhance comfort.

This measures aesthetic appeal and functional design. A pleasing ambiance encourages positive guest perceptions.

This gauges guest preference and loyalty toward specific room categories. High likelihood indicates room features meet guest needs.

This question assesses the initial guest-staff interaction, which sets the tone for the stay. Friendly greetings can significantly enhance guest satisfaction.

This measures process speed and staff organization at arrival and departure. Efficient service reduces wait times and improves guest experience.

This assesses ability to guide guests and promote hotel offerings. Well-informed staff can enhance guest exploration and drive upsells.

This evaluates the demeanor and courtesy of housekeeping staff. Polite interactions contribute to a respectful and comfortable atmosphere.

This measures the speed and reliability of in-room dining services. Prompt delivery maintains food quality and guest satisfaction.

This assesses the effectiveness of concierge recommendations and bookings. Great concierge support can enhance the overall guest experience.

This measures responsiveness and problem-solving skills. Quick issue resolution prevents small problems from affecting the guest experience.

This evaluates presentation, conduct, and efficiency of porter services. Professional porters reinforce a high standard of service quality.

This checks for personalized attention and service flexibility. Attentive staff create memorable experiences that drive positive reviews.

This gauges the guest's willingness to share positive feedback about our team. High commendation rates indicate strong staff performance.

This question evaluates equipment availability and condition. A well-equipped gym can be a deciding factor for many guests.

This assesses maintenance standards and safety in aquatic areas. Clean, accessible pools boost relaxation and guest enjoyment.

This evaluates service quality, treatment variety, and ambiance. High spa satisfaction can increase ancillary revenue and repeat visits.

This measures convenience and security of parking options. Smooth parking experiences contribute to overall guest ease.

This checks availability and functionality of workspaces and equipment. Reliable business services attract corporate travelers.

This assesses entertainment options provided by the hotel. Broad activity offerings can enhance guest engagement and length of stay.

This evaluates network performance and reliability in communal spaces. Strong connectivity is crucial for both business and leisure guests.

This question measures upkeep and aesthetic appeal outside guest rooms. Clean public areas reinforce a positive hotel image.

This assesses venue quality and support services for events. Well-managed event spaces can drive group bookings and revenue.

This gauges guest intent and satisfaction with amenities usage. High likelihood suggests that current offerings meet or exceed needs.

This assesses freshness, variety, and presentation of morning offerings. A strong breakfast experience can drive guest satisfaction early in the day.

This evaluates the diversity and appeal of dining selections. Broad menus cater to varied guest preferences and dietary needs.

This measures efficiency of restaurant staff during meal times. Prompt service contributes to a positive dining atmosphere.

This assesses staff responsiveness and customer engagement. Attentive service can elevate the overall dining experience.

This evaluates drink selection, quality, and presentation. A well-curated bar experience can enhance guest leisure time.

This measures perceived cost versus quality. Fair pricing supports guest satisfaction and repeat purchases.

This assesses convenience and food quality for in-room dining. Reliable room service adds comfort and flexibility to guest stays.

This evaluates ability to cater to allergies and dietary restrictions. Proper handling of special diets ensures guest safety and trust.

This assesses atmosphere, decor, and noise levels. A pleasant ambiance enhances enjoyment of meals.

This gauges guest intent to return based on their dining experience. Repeat dining indicates strong F&B satisfaction.

This measures user experience and site navigation during reservation. A simple booking process can reduce abandonment rates and increase conversions.

This assesses transparency of pricing and package details. Clear information helps manage guest expectations and prevents dissatisfaction.

This evaluates timeliness and clarity of reservation notifications. Prompt, informative confirmations build guest confidence in the booking.

This measures speed and organization at the front desk. Efficient check-in minimizes wait times and enhances guest comfort.

This assesses whether room type and special requests were honored. Accurate bookings prevent guest frustration and service issues.

This evaluates the accessibility of special request options. Smooth processes for custom requests improve guest satisfaction.

This measures how straightforward policy terms are. Clear policies reduce confusion and potential disputes.

This assesses proactive messaging and helpful information before check-in. Effective pre-arrival contact can enhance guest preparedness.

This evaluates alternative check-in solutions for guest convenience. Self-service options can streamline arrivals during peak times.

This gauges loyalty to the current reservation method. Repeat usage indicates satisfaction with the booking experience.

This question captures a holistic guest sentiment. Overall scores serve as a benchmark for future performance tracking.

This assesses alignment between marketing promises and actual experience. Managing expectations is key to reducing dissatisfaction.

This measures net promoter score potential and positive word-of-mouth. High recommendation rates often lead to increased referrals.

This evaluates guest loyalty and intent to repeat. Return intent is a strong indicator of sustained satisfaction.

This assesses perceived cost versus service quality across all aspects. Good value perception drives repeat bookings and positive reviews.

This evaluates guest comfort regarding hotel safety protocols. Strong security practices contribute to a worry-free stay.

This assesses personalized services for celebrations and events. Effective event support can differentiate your hotel in the market.

This evaluates uniformity in service levels throughout the property. Consistent service quality builds trust and loyalty.

This measures guest perceptions of eco-friendly initiatives. Sustainability efforts can enhance brand reputation and appeal to conscious travelers.

This open-ended question invites actionable feedback and new ideas. Guest suggestions can drive continuous improvement and innovation.