Free IT Department Survey

Understanding response times highlights areas where support workflows may need optimization to meet employee expectations.

Clarity in communication reduces confusion and downtime, leading to faster problem resolution and higher user satisfaction.

Adequate access to software and tools is critical for employees to perform tasks efficiently and without unnecessary delays.

Good training materials and clear documentation empower users to adopt new technologies confidently and reduce support requests.

Proactive notifications about system changes help teams plan work accordingly and avoid unexpected disruptions.

Consistent network performance is essential for productivity, and any instability can significantly impact employee tasks.

A well-designed portal ensures employees can quickly log issues or find answers without frustration.

Confidence in IT's problem-solving skills indicates trust and reliability, which are key for organizational efficiency.

Remote support quality reflects the department's adaptability to diverse work environments and employee needs.

Net promoter-style feedback gauges overall satisfaction and helps identify advocates or areas for improvement.

An overall rating helps benchmark customer satisfaction and identify trends over time.

Response and resolution speed are core metrics for customer satisfaction in support functions.

Professionalism fosters positive relationships and enhances the customer's trust in IT services.

Clear guidance reduces repeated queries and empowers stakeholders to resolve minor issues independently.

Follow-up processes confirm resolution quality and show commitment to customer success.

Diverse service offerings can meet evolving business requirements and improve stakeholder satisfaction.

Ease of access impacts how quickly customers seek help and affects overall satisfaction.

Transparent processes build trust and reduce uncertainty about issue progression.

Technical competence directly influences the customer's confidence in practical solutions.

Future intent indicates sustained satisfaction and loyalty to the IT team.

Reliability is a cornerstone of user satisfaction, as frequent outages hinder productivity.

Meeting SLAs ensures predictable support quality and builds stakeholder confidence.

Emergency handling reflects readiness and resilience under pressure.

Advance notice of changes minimizes disruption and fosters trust in project management.

Innovation keeps the organization competitive and demonstrates IT's strategic value.

Security practices are vital for protecting sensitive information and maintaining compliance.

Cross-departmental collaboration ensures solutions meet real-world business needs.

Transparency in resource use helps stakeholders understand priorities and trade-offs.

Proactive prevention reduces incidents and demonstrates mature IT operations.

Employee advocacy is a strong indicator of overall satisfaction and departmental reputation.

Measuring uptime provides a clear indicator of system reliability and business continuity.

Regular and timely patches are essential for maintaining security and compliance.

Network metrics directly impact user experience, especially for remote or cloud applications.

Robust backup strategies ensure data integrity and quick recovery from failures.

Effective MDM protects sensitive data while enabling remote productivity.

Accessible self-service resources reduce support tickets and empower users.

Secure remote access is critical for protecting corporate assets outside the office.

Accurate documentation speeds onboarding and ensures consistent system management.

Effective lifecycle tracking optimizes costs and reduces security risks from outdated equipment.

Roadmap transparency aligns stakeholder expectations and fosters better planning.

Channel preferences guide resource allocation and platform investments for support delivery.

Interaction frequency helps gauge workload and identify opportunities for process streamlining.

Clear escalation paths ensure timely resolution of high-impact issues.

Status transparency improves trust and reduces follow-up inquiries.

Help desk competency directly affects first-contact resolution rates and user satisfaction.

Self-service reduces dependency on support staff and speeds up problem resolution.

Proactive warnings reduce unplanned downtime and improve system availability.

Closing the feedback loop shows stakeholders their opinions are valued and acted upon.

Data protection builds trust and compliance with regulatory requirements.

An annual summary rating provides a high-level view of satisfaction trends and emerging needs.