Employee Intranet Survey Template | 50+ Must Ask Questions

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Top Secrets to Crafting an Effective Employee Intranet Survey

Knowing what your team wants can feel like decoding a mystery. An employee intranet survey cuts straight to the heart of your internal network's strengths and weaknesses. You'll learn how real people use news feeds, collaborative areas, and search tools. Studies show that regular user research drives higher adoption rates (Intranet strategies).

Start by defining clear goals: updating content, boosting collaboration, or refining navigation. Use a New Intranet Survey template to set up logical sections. Keep questions concise and avoid jargon.

Balance multiple-choice with open-ended items. Include sample questions like "What do you value most about our intranet homepage?" and "Which intranet tool helps you collaborate best?" This mixture gives you both numbers and narrative. Pilot with a small team to catch confusing wording early.

Next, segment your audience into power users, occasional visitors, and newcomers. Tailor follow-up questions like "How often do you log in each week?" for each group. This approach digs into specific needs without overwhelming everyone.

Always close the loop. Share highlights of the survey in a brief newsletter or team meeting to show you're listening. This transparency fuels trust and encourages higher participation in the next poll.

Scenario: At TechCo, a pilot survey revealed that search was hidden behind three clicks. With that insight, the team moved the search bar to the top and saw a 40% jump in usage. That real-world win came from asking the right questions, then acting on the answers. Now imagine what your team could uncover.

Finally, commit to regular rhythm. Quarterly or biannual surveys keep your intranet evolving. Consistency shows employees that their voice shapes the tools they use every day.

Artistic 3D voxel of an interactive employee intranet network

Artistic 3D voxel of dynamic intranet survey questions interface

5 Must-Know Mistakes to Avoid Before Your Intranet Poll Launch

Launching a survey without a plan is like setting sail without a compass. Many teams skip pilot testing or ignore mobile users, leading to low response rates. Data from Atlassian reveals that piloting questions can boost clarity by up to 50% (employee surveys). Avoid these stumbles to get meaningful insights.

Mistake one: overloading with lengthy questions that take too long to read. Mistake two: offering no incentive or follow-up thanks, which leaves respondents hanging. Mistake three: forgetting mobile optimization. Your staff checks updates on phones - ensure buttons are easy to tap.

Mistake four: ignoring question bias with leading phrasing like "Don't you agree…?" Stick to neutral language for clean data. Mistake five: omitting a comment box. Employees often share insights that don't fit multiple choice, so an open-text field is crucial.

Tip: use the Questions to Ask in an Employee Survey guide for inspiration. Focus on key themes like search efficiency, content clarity, and collaboration tools. Avoid vague items like "Is the intranet valuable?" in favor of "What's one thing we could add to make this intranet indispensable?"

Scenario: A retail chain skipped the mobile test and got only 20% participation. They reworked their survey using mobile-first design and saw responses climb to 75% within a week. That simple change salvaged the project and gave real feedback.

Before you launch, preview on desktop and mobile, then pilot with a small group. A few tweaks beforehand save hours of cleanup later. Avoiding these five missteps ensures your next intranet survey drives real change.

Remember to share results quickly and outline action steps. Employees feel heard when they see results put into practice. Clear follow-up is the final key to closing the feedback loop and building trust.

Employee Intranet Survey Questions

Our Employee Intranet Survey Questions category focuses on gathering comprehensive feedback about overall user satisfaction and usability. By understanding broad opinions, you can benchmark performance and drive improvements. Integrate insights from our Employee Survey to align intranet goals with employee needs.

How satisfied are you with the overall usability of the intranet?
This question establishes a baseline for user satisfaction, helping identify areas that need improvement. Clear usability metrics guide design and functionality enhancements.
How frequently do you access the intranet for work-related tasks?
Tracking access frequency reveals adoption rates and user reliance. This insight helps prioritize features and training.
How efficiently can you find the information you need on the intranet?
This question measures search effectiveness and navigation clarity. Identifying inefficiencies can inform site structure adjustments.
How intuitive is the navigation structure of the intranet?
Understanding navigation intuitiveness highlights potential menu reorganizations. A clear structure reduces frustration and support requests.
How visually appealing do you find the intranet's design?
Visual appeal impacts user engagement and satisfaction. Design feedback guides branding and layout improvements.
How satisfied are you with the personalization of content on the intranet?
Personalization drives relevance and keeps users engaged. Insights here guide targeted content delivery strategies.
How well does the intranet integrate with other tools you use?
Integration assessment uncovers workflow bottlenecks. Seamless tool connections boost productivity and user satisfaction.
How secure do you feel when sharing documents on the intranet?
Perceived security influences usage and trust. Identifying concerns helps strengthen privacy measures and communication.
How responsive is the intranet on different devices (desktop, mobile, tablet)?
Device responsiveness ensures access anytime, anywhere. Feedback here guides responsive design and testing priorities.
How likely are you to recommend the intranet to a colleague?
This Net Promoter - style question gauges overall satisfaction and advocacy. High recommendation rates indicate a successful intranet experience.

Intranet Usage and Accessibility Questions

This set of Intranet Usage and Accessibility Questions aims to uncover how employees use and reach the intranet across environments. It reveals frequency, preferred features, and any access barriers. For deeper communications insights, see our Employee Internal Communication Survey .

Which intranet features do you use most often?
Identifying popular features helps prioritize maintenance and development. It shows where to focus training resources.
Are there intranet features you rarely or never use?
Low-usage features may need redesign or retirement. This helps streamline the platform and reduce clutter.
How many times per day do you log into the intranet on average?
Login frequency indicates user reliance and habit formation. It guides efforts to embed the intranet into daily workflows.
Which content types (news, documents, forums, etc.) do you access most?
Understanding content preferences informs editorial planning. It ensures resource allocation aligns with user interests.
How often do you use the intranet's search function?
Search usage reflects how easily users can navigate. High reliance suggests the need for robust search optimization.
How accessible is the intranet outside regular office hours?
Assessing off-hours access highlights remote work support. It guides infrastructure scaling and uptime priorities.
How would you rate the intranet's performance on mobile devices?
Mobile performance impacts remote and field worker productivity. This feedback guides responsive design enhancements.
Have you experienced any access issues due to network restrictions?
Network barrier insights help IT optimize firewall and VPN settings. Ensuring smooth access is key for user adoption.
How easy is it for you to retrieve past documents or posts?
Retrieval ease directly impacts efficiency and decision-making. Improvements in archiving and indexing may be needed.
How accessible do you find the intranet for users with disabilities?
Accessibility feedback ensures compliance and inclusivity. Enhancements can be prioritized to support all employees.

Content Relevance and Quality Questions

Our Content Relevance and Quality Questions assess whether intranet materials meet employee needs with accuracy and timeliness. Answers guide editorial strategy and content governance. For broader survey guidance, check out Questions for an Employee Survey .

How relevant is the content you find on the intranet to your daily tasks?
This question measures alignment between content and job functions. High relevance drives intranet adoption and value.
How accurate do you consider the information published on the intranet?
Accuracy influences trust and reliance on the platform. Identifying inaccuracies helps maintain data integrity.
How timely are the updates you see on the intranet?
Timeliness ensures employees act on current information. Delays can cause miscommunication and outdated decisions.
How clear and well-structured are the intranet articles?
Clarity and structure improve readability and comprehension. Good formatting reduces search time and support queries.
How useful do you find leadership communications on the intranet?
Leadership messages drive culture and alignment. Feedback ensures these communications resonate and inform staff.
How up-to-date are the policy and procedure documents?
Current policies mitigate compliance risks. Regular reviews and updates are essential for operational accuracy.
How effective are the training materials available on the intranet?
Training content quality impacts skill development. Insights guide resource creation and instructional design improvements.
How engaging do you find the news and events section?
Engagement indicates informational value and employee interest. High engagement fosters community and awareness.
How often do you encounter outdated or irrelevant content?
Identifying stale content highlights maintenance needs. Content audits can then remove or refresh materials.
How satisfied are you with the frequency of content updates?
Update cadence affects perceived platform vitality. Balanced frequency keeps users informed without overwhelming them.

Collaboration and Engagement Questions

Collaboration and Engagement Questions explore how well the intranet supports teamwork, knowledge sharing, and employee interaction. These insights help foster a connected and innovative culture. For one-on-one discussion ideas, see our Employee One-On-One Questions Survey .

How often do you collaborate with colleagues via the intranet?
Collaboration frequency indicates platform value for teamwork. High usage suggests features are meeting collaboration needs.
How effective are project spaces or team sites on the intranet?
Project site effectiveness drives task coordination. Feedback guides improvements in site templates and permissions.
How easy is it to share documents and feedback with teammates?
Seamless sharing supports iterative work and rapid response. Identifying friction points helps streamline content workflows.
How valuable do you find discussion forums or community boards?
Forum value fosters knowledge exchange and problem-solving. Active communities can reduce support tickets and build expertise.
How often do you receive timely responses to your intranet posts?
Response time impacts engagement and trust. Faster replies encourage ongoing participation and information flow.
How satisfied are you with colleague tagging and notifications?
Tagging and alerts drive awareness and accountability. Effective notifications can boost collaboration without causing fatigue.
How well does the intranet facilitate cross-department collaboration?
Cross-functional collaboration fuels innovation and alignment. Insights help bridge silos and improve cross-team workflows.
How engaging are the social features (likes, comments, polls) on the intranet?
Social interactions build community and encourage feedback. Engagement metrics here guide feature enhancements.
How clear are the guidelines for contributing content or comments?
Clear contribution guidelines maintain quality and tone. Well-defined rules help users participate confidently.
How effective are intranet discussion forums for brainstorming?
Brainstorming effectiveness drives innovation and problem-solving. Valuable forums can become hubs for idea generation.

Technical Performance and Support Questions

The Technical Performance and Support Questions category gathers feedback on system reliability, speed, and IT assistance. This helps ensure a smooth, high-performing intranet experience. To plan your next survey rollout, refer to our Creating Employee Survey guide.

How would you rate the loading speed of the intranet?
Page load times directly affect user productivity and satisfaction. Identifying slow pages helps prioritize performance optimizations.
How often do you experience downtime or outages?
Downtime measurements inform infrastructure resilience planning. Minimizing outages is crucial for business continuity.
Have you encountered any technical errors or bugs on the intranet?
Error reports highlight areas needing debugging and testing. Tracking bugs improves system stability and trust.
How clear are the error messages you see on the intranet?
Clear error messages aid self-service resolution and reduce support tickets. Ambiguous messages can confuse users and delay fixes.
How consistent is the intranet's performance across different browsers?
Cross-browser consistency ensures equal access for all users. Identifying browser-specific issues guides compatibility testing.
How well does the search function perform in terms of speed and accuracy?
Search performance impacts information retrieval efficiency. Improvements here drive overall usability and user satisfaction.
Have you experienced session timeouts or auto-logout issues?
Session stability affects task continuity and user frustration. Balancing security and convenience is key for session management.
How responsive is IT support when you report intranet issues?
Support responsiveness builds user trust and reduces downtime. Fast resolution times enhance overall satisfaction.
How helpful is the intranet's self-service knowledge base?
A robust knowledge base empowers users to solve issues independently. Gaps here increase support workload and slow resolution.
How satisfied are you with the overall technical reliability of the intranet?
Overall reliability measures user confidence and system robustness. Consistent performance underpins successful adoption.