Free Store Survey

This question captures the general sentiment of customers and serves as a baseline metric for overall performance. It also helps compare satisfaction across different visits and identify broad trends.

This question measures likelihood of recommendation and serves as a proxy for customer loyalty. It also helps calculate your Net Promoter Score to inform referral-driven strategies.

This question checks how well actual experiences match customer expectations. It can reveal gaps between promised services and delivered experiences.

This question assesses the perceived value and return on investment of purchases. It helps in pricing strategy and perceived fairness evaluations.

This question evaluates the effectiveness of in-store signage and information. It highlights areas where customers may need better guidance.

This question gauges the intent to return, indicating potential for repeat business. It provides insight into brand loyalty and customer retention.

This question gauges satisfaction with product selection breadth. It helps determine if expanding inventory variety is needed.

This question evaluates perceptions of product quality and craftsmanship. It can inform quality control and supplier performance.

This question assesses if visit length aligns with customer expectations and comfort. It highlights if store navigation or browsing opportunities need adjustment.

This question benchmarks your store against competitors in customers' minds. It offers insight into unique selling points and competitive strengths.

This question evaluates the impression made by the first visible areas of the store. It helps prioritize entrance maintenance and decor improvements.

This question assesses core shopping zones where customers browse products. Clean aisles and shelves contribute to a positive buying environment.

This question addresses hygiene in private spaces like fitting rooms. It is key to customer comfort and willingness to use these amenities.

This question measures the standard of restroom maintenance and cleanliness. Clean restrooms impact overall store reputation and guest satisfaction.

This question looks at the tidiness of transactional areas during peak shopping times. It ensures the purchase process feels hygienic and well-managed.

This question evaluates staff responsiveness to spills and debris. Quick cleanup is critical for safety and positive perceptions.

This question checks for clear, unobstructed pathways. It ensures safe navigation and accessibility throughout the store.

This question examines organization of promotional and display areas. Tidy displays can enhance product appeal and sales.

This question gauges visibility of staff performing routine cleaning tasks. Regular maintenance boosts customer confidence in store standards.

This question provides an overall assessment of store hygiene. It summarizes cleanliness performance across all areas.

This question identifies stock availability for core items. It is fundamental to meeting customer needs and avoiding lost sales.

This question measures variety in product options, such as sizes and colors. It helps determine if inventory diversity aligns with customer expectations.

This question tracks frequency of stockouts across visits. Frequent out-of-stock occurrences can damage brand perception.

This question assesses staff ability to locate items on request. Effective assistance enhances customer satisfaction and reduces frustration.

This question looks at clarity around out-of-stock notices. Clear labeling prevents confusion and sets correct expectations.

This question evaluates backorder and special order services. It helps understand if customers are comfortable with alternative fulfillment options.

This question measures satisfaction with the timing of restocking alerts. Timely communication can improve the likelihood of return visits.

This question checks accuracy between displayed and actual stock levels. Accurate information builds customer trust in inventory systems.

This question assesses how well staff suggest alternative products. Effective recommendations can salvage a sale when primary items are unavailable.

This question provides a cumulative view of product discovery convenience. It highlights overall ease of finding desired items.

This question measures the warmth and friendliness conveyed by staff. Positive personal interactions drive customer satisfaction.

This question assesses the depth of product knowledge staff demonstrate. Knowledgeable assistance builds credibility and trust.

This question evaluates how swiftly staff respond to inquiries. Prompt service reduces frustration and improves the shopping experience.

This question gauges approachability and willingness to help. Customers who feel comfortable asking questions are more likely to engage.

This question examines staff effectiveness in resolving issues. Skilled problem-solving prevents small concerns from escalating.

This question measures perceived attentiveness during the visit. Personalized attention can differentiate your store from competitors.

This question assesses the professionalism of staff appearance and demeanor. Professionalism influences overall brand image.

This question evaluates clarity in product explanations. Clear information assists customers in making informed decisions.

This question gauges accessibility of staff when customers seek help. Adequate staffing levels ensure support is available when needed.

This question offers an overall summary of staff performance. It helps identify training and development priorities.

This question measures the efficiency of the checkout process. Faster checkouts reduce abandonment and improve satisfaction.

This question assesses the flexibility of payment options offered. Supporting diverse methods can enhance convenience.

This question evaluates transparency of pricing and fees. Clear charges prevent surprises and build trust.

This question measures cashier courtesy and professionalism. Friendly interactions leave a lasting positive impression.

This question assesses the quality and security of the packaging. Proper packaging protects products and improves perceptions.

This question evaluates the comfort and layout of the checkout area. A pleasant space can ease tension during payment.

This question examines staff handling of discounts and price checks. Efficiency in processing promotions streamlines transactions.

This question assesses the thoroughness of bagging and carrying assistance. Proper support ensures purchases are transported safely.

This question measures queue movement speed during peak times. Shorter lines improve customer satisfaction and throughput.

This question provides an overall rating of the checkout experience. It helps pinpoint comprehensive strengths and pain points.