Free Restaurant Survey Question Examples

This question captures the guest's general sentiment and highlights any major service or quality issues. Understanding overall satisfaction provides a clear benchmark for improvement.

Measuring recommendation likelihood serves as a simple Net Promoter Score indicator. It helps identify passionate advocates and detractors.

This assesses whether customers feel pricing aligns with quality and portion size. It drives menu pricing and promotional decisions.

Variety satisfaction shows if your menu meets diverse tastes and dietary needs. It informs future menu expansions or simplifications.

Comparing experience to expectations highlights consistency issues. It reveals whether marketing and reality align.

Service pace impacts overall satisfaction and table turnover. This feedback helps optimize staffing and workflow.

Direct feedback on food quality uncovers consistency and taste issues. It guides chef training and ingredient sourcing.

Staff attitude strongly influences the guest experience. This question helps identify training needs for service excellence.

Cleanliness directly affects comfort and perception of safety. Regular feedback ensures hygiene standards remain high.

Return intent predicts short-term customer loyalty and revenue. Tracking this metric informs loyalty programs and follow-up promotions.

This gauges whether diners feel well looked after during their visit. Attentiveness is key for a positive and personalized experience.

Accuracy with special requests shows service flexibility and care. It reduces frustration for guests with specific needs.

Order accuracy is fundamental to customer trust and satisfaction. Consistent precision reduces waste and rework.

Responsiveness measures how quickly staff address guest needs and problems. It indicates overall service agility.

Clear explanations can boost upsells and help guests make informed choices. It enhances the overall decision-making process.

First impressions set the tone for the entire visit. A warm welcome increases perceived value and comfort.

Professionalism influences the restaurant's reputation and guest confidence. It's crucial for high-end dining experiences.

Wait time affects guest perception before service begins. Balancing reservations and walk-ins keeps guests happy.

Politeness and tone shape the emotional experience of guests. Positive interactions encourage repeat visits.

Ease of payment impacts final impressions and likelihood of tipping. Efficient billing ensures a smooth departure.

Visual appeal often influences taste expectations and enjoyment. Striking presentations can differentiate your brand.

Freshness is tied directly to quality and safety perceptions. High ratings support premium pricing strategies.

Portion feedback helps balance cost controls and guest satisfaction. It prevents waste and perceived stinginess.

Variety in dietary options addresses allergy and lifestyle needs. It broadens your customer base to health-conscious diners.

Clear descriptions reduce ordering errors and build excitement. Detailed copy can drive upselling of specials.

Signature dish feedback reveals whether your standout offerings resonate. It guides recipe refinement and marketing focus.

Identifying confusing items prevents order mistakes and disappointment. It streamlines menu navigation for guests.

Nutritional transparency meets growing demand for health data. It builds trust and supports informed choices.

Seasonal feedback gauges the success of limited-time promotions. It informs future themed menu development.

Dish-level pricing satisfaction indicates perceived fairness. It helps balance margins with customer expectations.

Ambiance feedback measures if décor, music, and lighting align with your brand. It pinpoints atmosphere adjustments for guest comfort.

Cleanliness perceptions are vital for health, safety, and comfort. High scores affirm effective janitorial routines.

Noise level influences conversation ease and relaxation. Optimal acoustics can boost dwell time and satisfaction.

Seating comfort and spacing affect guest stay length and table turnover. Good layouts maximize capacity and comfort.

Lighting and decoration set mood and can highlight focal areas. Proper ambiance drives photo-worthy moments.

Restroom cleanliness is a powerful trust signal for overall hygiene. Consistent upkeep reflects well on standards of care.

An inviting entrance creates positive first impressions. Comfortable waiting areas reduce perceived delays.

Indoor climate significantly affects guest comfort. Proper HVAC management keeps patrons relaxed and happy.

Well-maintained hallways and lounges reinforce brand consistency. It prevents overlooked areas from tarnishing the guest experience.

Lounge comfort can drive additional revenue through extended stays. Positive feedback supports targeted lounge improvements.

This measures overall guest perception of planning and execution. Smooth organization encourages repeat bookings.

Clear invitations and confirmations reduce no-shows and confusion. It ensures guests arrive informed and prepared.

Space suitability affects guest comfort and event flow. Feedback guides future room setups and capacity planning.

Catering feedback highlights food quality and service timing. It's critical for maintaining event reputation.

Proper pacing keeps events engaging and on track. Guest input helps refine future agendas.

Coordinator responsiveness ensures seamless guest experiences. It reflects on overall professionalism.

AV quality can make or break presentations and entertainment. Reliable tech support reduces disruptions.

Decor feedback assesses how well themes align with expectations. It drives creative improvements for future events.

Guest comfort impacts overall satisfaction and word-of-mouth. Comfortable settings encourage longer stays.

Return intent reveals event success and long-term partnership potential. It informs loyalty-building strategies.

This open question identifies key motivators for repeat business. It uncovers perks or improvements that matter most.

Interest levels in loyalty indicate program appeal and design effectiveness. High intent suggests immediate enrollment opportunities.

Evaluating existing rewards uncovers gaps and areas for enhancement. Strong benefits drive program participation.

Promotion engagement forecasts campaign success and ROI. It guides frequency and type of future offers.

Understanding competitive advantage helps refine positioning and marketing. It highlights unique selling points.

Effective communication ensures customers are aware of perks. This question uncovers preferred channels and frequency.

Social engagement drives brand visibility and repeat visits. It reveals if your content resonates with guests.

Coupon value perception determines redemption rates and loyalty impact. Strong coupon programs boost revisit incentives.

Open-ended feedback surfaces creative loyalty ideas directly from guests. It guides future rewards development.

Review intention signals brand advocacy and online reputation growth. It identifies opportunities to encourage user-generated content.