Free Restaurant Customer Survey

This question identifies ease of booking and host interaction, key to making a strong first impression. By tracking any booking challenges, you can improve your reservation system.

This measures responsiveness at the entrance, which sets the tone for the entire visit. Prompt greetings reflect staff readiness and guest care.

This ensures personalized service and clear menu guidance, boosting guest confidence in their choices. Introduction builds rapport and reduces ordering hesitation.

This highlights potential kitchen or service delays affecting guest satisfaction. Balanced course pacing keeps the meal experience enjoyable.

This gauges attentiveness without intruding, a critical service skill. Proper check-ins can increase guest comfort and upsell opportunities.

Accuracy and speed at checkout leave a lasting impression. Streamlining payment minimizes wait time and guest frustration.

Personalization differentiates your restaurant and fosters loyalty. Tracking this helps replicate memorable moments.

Comfort directly affects meal enjoyment and lingering time. Feedback guides furniture layout and spacing decisions.

Handling allergies or preferences is crucial for safety and satisfaction. Correct execution builds trust and repeat business.

This question ties together all dining touchpoints into a single loyalty measure. High return intent signals a successful guest journey.

Flavor is the most direct indicator of culinary success. Clear flavor feedback guides recipe adjustments.

Serving temperature relates to food safety and enjoyment. Consistency here reflects kitchen quality control.

Visual appeal sets expectations before the first bite. Strong plating enhances perceived value.

Correct portioning balances cost management and guest satisfaction. Oversized or undersized plates can lead to waste or hunger.

Variety prevents menu fatigue and caters to diverse tastes. Identifying gaps allows for targeted menu expansion.

Consistency fosters trust and repeat business. Tracking this highlights kitchen training needs.

Meeting dietary requirements is crucial for inclusivity and safety. Proper handling can generate positive word-of-mouth.

Freshness influences taste, safety, and overall guest confidence. Identifying lapses supports inventory management improvements.

This ties perceived quality to pricing strategy and guest satisfaction. Balancing cost and portion is key to profitability.

Open-ended suggestions reveal unmet needs or emerging trends. Direct feedback drives impactful menu innovation.

Warm interactions build positive emotional connections with guests. Friendly service encourages tipping and loyalty.

Informed recommendations boost guest confidence and upselling. Chef-server communication directly affects this metric.

Responsiveness reflects operational efficiency and guest care. Slow responses can lead to frustration.

Respectful treatment fosters comfort and repeat visits. Unprofessional behavior can damage reputation instantly.

Effective resolution turns problems into loyalty opportunities. Tracking this shows areas for service recovery training.

Order accuracy is fundamental to guest satisfaction. Reducing errors saves cost and enhances trust.

Proactive upselling can boost revenue while serving guest interests. This question measures staff initiative.

Well-timed check-ins ensure service without intrusion. Proper cadence reflects excellent training.

Comfort levels indicate service approach appropriateness. Friendly professionalism appeals to a broad audience.

Open feedback pinpoints specific training or staffing needs. Guest ideas often spark meaningful improvements.

Cleanliness is fundamental to guest comfort and health perceptions. Regular checks maintain high hygiene standards.

Lighting affects mood and photo appeal, influencing social sharing. Proper illumination balances ambiance and practicality.

Sound design enhances atmosphere without hindering conversation. Balancing volume ensures a comfortable vibe.

Consistent branding in decor solidifies restaurant identity. Guest perceptions here guide future design choices.

Physical comfort is a key aspect of prolonged dining enjoyment. HVAC adjustments reduce guest complaints.

Proper spacing balances privacy and energy. Seating arrangements influence flow and capacity.

Maintenance lapses harm safety and brand image. Early detection prevents bigger repair costs.

A welcoming setting invites guests to relax and linger. Atmosphere can drive repeat visits and word-of-mouth.

Guest recommendations often reveal overlooked details. Open responses help prioritize adjustments.

Safety impacts both guest confidence and staff well-being. Tracking comfort ensures a secure dining space.

This captures the balance between cost and guest expectations. High value perception supports repeat business.

Transparency builds trust and reduces surprise at checkout. Clear menus also speed decision-making.

Tracking promotion interest guides future marketing strategies. Effective offers can drive trial and frequency.

Correct portions enhance perceived fairness. Adjusting portions can optimize profitability and satisfaction.

Drink pricing is a key revenue driver and guest satisfaction factor. Competitive pricing encourages upsells.

Guest willingness to add-on indicates pricing thresholds. Insights here improve bundling and suggestive selling.

Hidden charges frustrate guests and harm reputation. Clear policies foster transparency and goodwill.

Identifying barriers helps adjust price points or portion offerings. Fine-tuning prevents lost sales.

Return intent at current price levels gauges long-term sustainability. Pricing satisfaction is critical to loyalty.

This measures perceived fairness and trust in your brand. Word-of-mouth recommendations hinge on value perceptions.

This broad measure summarizes all aspects of the visit. It's a key indicator of success or areas needing focus.

Highlighting positives informs best practices to replicate. It also reveals standout elements of your concept.

Identifying pain points guides targeted improvements. Honest feedback supports service recovery planning.

The Net Promoter Score (NPS) gauges loyalty and advocacy. High NPS correlates with growth potential.

Short-term return intent signals immediate satisfaction. Frequent visits drive revenue and word-of-mouth.

Expectation alignment reveals if marketing accurately represents your brand. Closing expectation gaps builds trust.

Guest language highlights key brand perceptions. Understanding descriptions aids marketing messaging.

Memorable moments create lasting customer loyalty. Logging these "wow" instances inspires staff recognition.

Open-ended feedback often uncovers nuanced insights. Guests appreciate being heard and shaping future visits.

Numeric ratings facilitate trend analysis and benchmarking over time. They're simple for guests and actionable for you.