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Free Tim Hortons Survey

50+ Expert Crafted Tim Hortons Customer Satisfaction Survey Questions

Discover why measuring Tim Hortons experience is crucial for brewing success and keeping customers coming back for more. A Tim Hortons survey captures candid feedback on everything from coffee quality to drive-thru efficiency, helping you pinpoint improvements and delight every guest. Grab our free template loaded with example questions - or head to our online form builder to craft a tailored survey if you need something even more custom.

How often do you visit Tim Hortons?
Daily
Weekly
Monthly
Rarely
This is my first visit
I am satisfied with the quality of Tim Hortons food and beverages.
1
2
3
4
5
Strongly disagreeStrongly agree
The staff provided prompt and friendly service.
1
2
3
4
5
Strongly disagreeStrongly agree
My order was accurate and prepared correctly.
1
2
3
4
5
Strongly disagreeStrongly agree
I am likely to recommend Tim Hortons to friends or family.
1
2
3
4
5
Strongly disagreeStrongly agree
Which of the following best describes how you most often place your Tim Hortons orders?
In-store
Drive-thru
Mobile app
Delivery
Other
What could we do to improve your experience at Tim Hortons?
What is your age range?
Under 18
18-24
25-34
35-44
45-54
55-64
65 or older
What is your gender?
Female
Male
Non-binary
Prefer not to say
How did you hear about Tim Hortons?
Online search
Social media
Friend or family
Advertisement
Other
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Top Secrets to Crafting a Tim Hortons Survey That Delivers

Launching a Tim Hortons survey at the start of a new season can reveal fresh insights into customer tastes. A well-designed questionnaire taps into preferences on menu variety, service speed, and store atmosphere. When you ask "What do you value most about our coffee?" you get clear direction on your next promotion. According to the 50+ Important Tim Hortons Survey Questions, focusing on targeted topics boosts response rates and data quality.

To approach your survey effectively, structure it in bite-sized sections: menu feedback, loyalty program impressions, and overall satisfaction. Use a mix of closed and open-ended questions to let customers tell their story. For example, "How likely are you to recommend us to a friend?" gives you measurable Net Promoter Score data. Pairing that with a quick poll can speed up early insights and guide further digging.

Imagine a franchise owner in Vancouver launching a short survey after introducing a new seasonal donut. Within days, defenders of the classic Original Blend flagged alerts on social media - and the survey pinpointed "coffee strength" as a key factor. That real-world tweak came from a simple step in a Restaurant Survey template.

By following clear best practices - defining objectives, keeping questions crisp, and testing in a small pilot - you'll answer "How do I use this survey effectively?" with confidence. Collect data that moves the needle on loyalty, foot traffic, and brand love.

Artistic 3D voxel of Tim Hortons customer feedback cube
Artistic 3D voxel of Tim Hortons survey insights block

5 Must-Know Tips to Avoid Costly Tim Hortons Survey Mistakes

Even the best Tim Hortons survey can stumble if you don't watch for common traps. Avoid leading questions that nudge answers, like "Don't you love our new latte?". Break up double-barreled items - never ask two things at once. Clarity and brevity will keep your completion rates high and your data clean.

Another pitfall is overlooking external influences on customer sentiment. Incorporate insights from the Tim Hortons PESTEL Analysis to understand how economic or legal trends shape feedback. Test your draft internally and iterate - mix quantitative ratings with one or two open questions where customers can speak freely.

Picture a test run at a Toronto location: staff launched a survey full of long paragraphs, and hardly anyone finished. They trimmed the intro, switched to bullet points, and introduced the scaled question "How satisfied are you with our drive-thru speed?" - and saw a jump from 10% to 45% completion overnight.

Use a structured pre-test, keep your language simple, and include a logical flow. You might link to a Food Service Survey for style pointers. By sidestepping these mistakes and tapping into expert tips from the Marketing Strategies and Marketing Mix of Tim Hortons, you'll avoid wasted time and get actionable results. Ready to refine "What questions should I ask?" with precision?

Customer Experience Questions

These questions are designed to gauge the overall experience customers have when visiting Tim Hortons. Insights here can help you enhance service touchpoints and identify areas for improvement in your daily operations. For more specialized feedback, consider our Restaurant Customer Service Survey .

  1. How would you rate your overall experience at your most recent Tim Hortons visit?

    This question establishes a baseline satisfaction score to track trends over time.

  2. How likely are you to recommend Tim Hortons to a friend or colleague?

    Net Promoter Score helps measure customer loyalty and word-of-mouth potential.

  3. Was our staff friendly and attentive during your visit?

    Staff demeanor directly impacts customer perception and repeat visits.

  4. Did you find the restaurant environment clean and comfortable?

    Cleanliness and ambiance affect customer comfort and perceived quality.

  5. How satisfied were you with the ease of placing your order?

    Order process efficiency is key for positive customer experience.

  6. Did you receive your order accurately?

    Accuracy reduces waste, complaints, and the need for order corrections.

  7. Were you offered any promotions or loyalty incentives during your visit?

    Promotions can boost average ticket size and repeat visits.

  8. How clear was the menu signage and product information?

    Clear communication on menus helps customers make informed choices.

  9. Did you experience any long wait times at the counter or drive-thru?

    Wait time feedback guides process improvements to reduce delays.

  10. How likely are you to return to this Tim Hortons location?

    Return intent indicates overall satisfaction and loyalty potential.

Product Quality Questions

Understanding product perception is vital to maintaining consistency and high standards at Tim Hortons. These questions focus on taste, freshness, and presentation to help you identify potential recipe or ingredient adjustments. See how this fits within a broader Food Service Survey framework.

  1. How would you rate the taste of your beverage or food item?

    Flavor feedback is essential for refining recipes and meeting customer expectations.

  2. Was your order served at the ideal temperature?

    Temperature impacts taste and freshness perception immediately upon receipt.

  3. Did the presentation of your order meet your expectations?

    Visual appeal can influence perceived value and enjoyment.

  4. How fresh did your beverage or food item seem?

    Freshness cues build trust in product quality and brand reputation.

  5. Were portion sizes appropriate for the price you paid?

    Portion value assessment helps align cost and customer satisfaction.

  6. Did you notice any inconsistencies compared to previous orders?

    Tracking consistency ensures brand standards are upheld across locations.

  7. How would you rate the ingredient quality of your order?

    High-quality ingredients drive premium perceptions and justify pricing.

  8. Were any special customizations (e.g., milk alternatives, flavor shots) executed correctly?

    Accurate customization reflects staff training effectiveness.

  9. How satisfied are you with the variety of product offerings?

    Variety influences frequency of visits and the likelihood of trial behaviors.

  10. Would you purchase this product again in the future?

    Repurchase intent is a direct indicator of product acceptance.

Service Speed Questions

Quick service is a hallmark of fast-casual dining. By asking customers about wait times and process efficiency, you can pinpoint bottlenecks and improve throughput. Consider integrating these insights with a Fast Food Survey for a broader industry perspective.

  1. How long did you wait from ordering to receiving your items?

    Exact wait times help identify process delays in the kitchen or counter.

  2. Was the drive-thru or counter line managed efficiently?

    Line management affects both perceived and actual wait times.

  3. Did you feel your service was rushed or too slow?

    Balancing speed and service quality is crucial for satisfaction.

  4. Were staff members proactive in addressing the next steps of your order?

    Proactivity reduces perceived waiting and improves flow.

  5. How satisfied are you with our mobile ordering or app pickup speed?

    Digital convenience must match in-store efficiency expectations.

  6. Was your order ready at the promised time?

    Reliability in pickup time builds trust in time-sensitive services.

  7. Did any part of your transaction cause unnecessary delay?

    Pinpointing hiccups allows targeted staff training or process tweaks.

  8. How comfortable were you while waiting for your order?

    Waiting-area comfort can mitigate dissatisfaction during delays.

  9. Would you say your visit was overall time-efficient?

    Overall time efficiency influences repeat visit likelihood.

  10. Do you have suggestions to make our service faster?

    Open-ended feedback can reveal innovative speed improvements.

Menu Preference Questions

Identifying what menu items resonate with customers helps direct promotions and menu development. These questions explore taste preferences, seasonal interest, and potential new additions. For a comprehensive approach, reference our Restaurant Survey guide.

  1. Which menu category do you visit most often (e.g., coffee, bakery, sandwiches)?

    Category usage patterns inform stocking and display decisions.

  2. What is your favorite coffee or drink item at Tim Hortons?

    Top-selling items can become focal points in marketing campaigns.

  3. Are there any food items you wish we offered?

    Customer-driven innovation fosters engagement and loyalty.

  4. How appealing are our seasonal or limited-time offerings?

    Seasonal success guides future menu rotation strategies.

  5. Would you like to see more healthy or dietary-specific options?

    Health trends can open new customer segments and sales drivers.

  6. How frequently do you try a new menu item?

    Trial behavior indicates openness to new product launches.

  7. Do you prefer hot or cold beverages during your visits?

    Temperature preference data helps tailor promotional timing.

  8. How likely are you to purchase snacks or bakery items in addition to a drink?

    Cross-sell potential boosts average transaction values.

  9. What time of day do you typically visit for a meal or snack?

    Peak period insights assist in staffing and inventory planning.

  10. Would you be interested in a loyalty discount on your favorite menu item?

    Customized rewards can increase program enrollment and usage.

Loyalty & Satisfaction Questions

Building a loyal customer base ensures sustainable growth for Tim Hortons locations. These questions assess program awareness, usage frequency, and overall satisfaction to refine retention strategies. Combine results with our Sample Customer Satisfaction Survey for deeper insights.

  1. Are you aware of the Tim Hortons loyalty or rewards program?

    Awareness is the first step toward engagement and repeat visits.

  2. How often do you redeem rewards from our loyalty program?

    Redemption rates indicate perceived value and ease of use.

  3. What would motivate you to use the loyalty program more frequently?

    Identifying motivators helps tailor program improvements.

  4. How satisfied are you with the rewards offered?

    Reward appeal directly impacts program participation.

  5. Do you feel the loyalty program communication is clear and timely?

    Effective communication boosts engagement and reduces confusion.

  6. Have you ever experienced issues redeeming your rewards?

    Redemption obstacles can deter future participation.

  7. Would you recommend joining our loyalty program to friends?

    Referral likelihood measures program advocacy potential.

  8. How important is a mobile app in tracking your rewards?

    Digital convenience often increases program usage rates.

  9. What additional benefits would you like to see in the loyalty program?

    Customer-sourced ideas can drive unique competitive advantages.

  10. Overall, how satisfied are you with your relationship with Tim Hortons?

    General relationship satisfaction predicts long-term loyalty.

FAQ

How can I participate in the Tim Hortons customer satisfaction survey?

To participate, locate your unique survey code on the purchase receipt, then visit TimHortons.com/survey. Enter your code, select your preferred language, and answer the customer satisfaction questions in the free survey template. Completing the survey takes about 5 minutes and you'll receive a validation code for future discounts.

What types of questions are included in the Tim Hortons survey?

The Tim Hortons customer survey features a mix of quantitative and qualitative prompts, such as rating service speed, order accuracy, and store cleanliness on a 1-5 scale. It also includes open-ended example questions about menu preferences and overall experience. This flexible survey template helps capture detailed guest feedback quickly.

Are there any rewards for completing the Tim Hortons survey?

Upon completing the free Tim Hortons survey, you'll receive a printed validation code on your receipt that qualifies you for a complimentary menu item or discount on your next visit. Reward availability varies by region, and you must redeem the offer within the specified timeframe to enjoy the promotional bonus.

How does Tim Hortons use the feedback from their surveys?

Tim Hortons analyzes survey feedback through their customer feedback survey template to identify service trends, training needs, and menu improvements. Data is aggregated anonymously to protect privacy. Action teams review results regularly, then implement staff coaching, ingredient sourcing changes, and process refinements to enhance overall dining satisfaction.

Can I take the Tim Hortons survey without a purchase receipt?

No, you need a valid purchase receipt with a 12-digit survey code to access the Tim Hortons free survey online. Without the code, you cannot log in or submit feedback. Ensure your receipt is intact and the date and time are clearly printed before starting the customer feedback questionnaire.

How long do I have to complete the Tim Hortons survey after my visit?

You must complete the Tim Hortons survey within seven days of your purchase date printed on the receipt. After this period, the survey code expires and you cannot participate. Track your dining date closely and take the free survey promptly to ensure your customer feedback is counted for rewards eligibility.

Is my personal information kept confidential when I participate in the Tim Hortons survey?

Yes. Tim Hortons maintains strict confidentiality for survey participants. All personal information is encrypted via secure SSL protocols and stored according to privacy regulations. The customer feedback survey template anonymizes responses for analysis. Data is not shared with third parties for marketing without consent, ensuring your details remain protected.

Can I participate in the Tim Hortons survey multiple times?

Each survey code is valid for one submission only, so you cannot complete the Tim Hortons free survey multiple times per receipt. To gather diverse opinions, use different purchase receipts. This ensures accurate customer feedback and prevents duplicate entries in the survey template analytics.

What should I do if I encounter technical issues while taking the Tim Hortons survey?

If you encounter technical issues while taking the Tim Hortons customer survey, first clear your browser cache or try a different device. Confirm you entered the 12-digit code correctly. If problems persist, contact Tim Hortons support via the help link on the survey page or email customer feedback for prompt assistance.

Are Tim Hortons employees eligible to participate in the customer satisfaction survey?

No. Tim Hortons employees, franchisees, and their immediate family members are excluded from participating in the customer satisfaction survey. This policy ensures unbiased results in the free survey template and maintains data integrity by collecting feedback exclusively from genuine customers.