Free NPS Survey

The classic NPS question establishes your baseline loyalty score. Its simplicity ensures clear segmentation of promoters, passives, and detractors.

This open-ended follow-up gives context to numeric responses. Understanding motivators and pain points helps prioritize targeted improvements.

This question pinpoints the drivers of loyalty within your offerings. It helps prioritize feature development and enhancements.

Measuring response time satisfaction highlights operational strengths and weaknesses. Faster resolution often correlates with higher loyalty.

Evaluating fit between offerings and expectations ensures you're solving real customer problems. It guides product-market alignment efforts.

Assessing usability and information architecture identifies friction points. A user-friendly experience improves overall satisfaction.

Perceived value directly impacts recommendation likelihood. Balancing cost against benefit strengthens your competitive position.

Trust and reliability drive repeat business and referrals. High confidence scores often translate into stronger customer loyalty.

This question predicts retention and long-term loyalty beyond immediate satisfaction. It complements the promoter/detractor breakdown.

Quality of communication influences overall experience and trust. Clear dialogue reduces frustration and boosts advocacy.

This broad question sets a clear satisfaction benchmark. It helps track trends over time and compare performance against goals.

Transaction ease drives repeat purchases and referrals. Identifying friction points can streamline processes and boost loyalty.

Quality perception is a major predictor of satisfaction and advocacy. It informs product improvements and quality control efforts.

Staff professionalism shapes the entire customer experience. Enhancing training and culture can improve these scores.

Expectation alignment reduces disappointment and churn. Insights here guide better promise setting and delivery.

Transparent pricing builds trust and reduces purchase hesitation. It helps avoid surprise charges and negative feedback.

Responsiveness greatly influences satisfaction in service interactions. Fast, clear replies drive promoter behavior.

Repurchase intent indicates loyalty and satisfaction. It complements the NPS metric by forecasting future revenue.

Problem resolution quality can turn detractors into promoters. Monitoring this reveals gaps in support and service.

Ongoing support sustains satisfaction beyond the sale. Excellence here builds long-term customer relationships.

This NPS variant isolates the service function's impact on loyalty. It highlights specific areas for team development.

Friendliness often sets the tone for overall satisfaction. Friendly interactions foster positive brand perception.

Understanding customer problems is fundamental to effective service. High scores indicate strong empathy and expertise.

Speed of resolution is a key driver of customer sentiment. Faster help often leads to higher recommendation intent.

Expertise builds trust and reduces repeat contacts. It signals that staff have the training and resources they need.

Clarity in communication prevents misunderstandings and frustration. Well-crafted guidance enhances the customer experience.

Access and convenience lower barriers to resolution. Multiple channels and easy contact options boost satisfaction.

Follow-up demonstrates care and commitment. It can turn a functional resolution into a memorable experience.

Channel variety meets diverse customer preferences. Ensuring options like chat, email, and phone improves accessibility.

Value alignment strengthens brand authenticity. Consistency between promises and service fosters loyalty.

Standardizing the scale ensures comparability across surveys. Clear anchors help respondents answer more confidently.

Rephrasing for peer recommendation checks consistency of intent. It may surface nuances in target audiences.

"Endorse" shifts focus to overall faith in the brand. It can capture deeper loyalty than "recommend."

"Suggest" feels more casual and may lower hesitation. It can yield slightly higher scores from less decisive audiences.

Focusing on repurchase bridges NPS and loyalty metrics. Repeat intent directly impacts lifetime value.

Social sharing intent measures advocacy beyond personal referrals. It reveals evangelist potential.

"Eager" taps into emotional readiness to advocate. It can highlight the strongest potential promoters.

Workplace referrals often drive B2B growth. This question is ideal for professional service providers.

Targeted NPS around new features tests immediate reception. It guides product iteration and marketing focus.

This question isolates service advocacy. It complements broader brand recommendation metrics.

This open-ended question uncovers the root causes of your respondents' ratings. It highlights both strengths and pain points.

Action-oriented feedback guides practical enhancements. Direct suggestions reduce guesswork in prioritization.

Customer-driven feature requests inform your roadmap. Aligning developments with user needs boosts satisfaction.

Highlighting successes reinforces best practices. You can replicate these positive elements across the organization.

Identifying obstacles ensures you address critical friction points. Overcoming these challenges improves overall scores.

This question focuses on value enhancement opportunities. It helps tailor offerings to customer priorities.

Pinpointing a single improvement makes action planning simpler. It drives targeted, high-impact initiatives.

Process feedback uncovers bottlenecks and inefficiencies. Optimizing support workflow elevates loyalty.

Resource needs may include tutorials, guides, or training. Providing these enhances adoption and success.

Allowing free-form comments captures unanticipated insights. This wrap-up question often yields valuable feedback.