Free Support Group Feedback Survey
50+ Expert-Crafted Support Group Feedback Survey Questions
Gathering real-time Support Group Feedback helps you foster a safer, more empathetic space by pinpointing what works - and what could be improved - in every session. A Support Group Feedback survey captures participants' thoughts on facilitator performance, group dynamics, and overall satisfaction so you can refine your approach and boost engagement. Load our free template - preloaded with proven questions - or head to our form builder to tailor your own survey if you need a custom touch.
Trusted by 5000+ Brands
Top Secrets for Crafting a Support Group Feedback Survey that Gets Real Insights
Crafting a thoughtful Support Group Feedback survey can transform the way you connect with members. It uncovers honest reactions, highlights hidden challenges, and shows participants you value their voice. According to Rutgers University's guide, clear instructions and logical sequencing boost response rates. Keep your intro concise to set expectations.
Choosing the right questions matters most. Blend rating scales - "On a scale of 1 - 5, how supported do you feel by the group leader?" - with open-ended prompts like "What do you find most helpful about our sessions?" These sample questions spark honest feedback and actionable ideas. A balanced mix prevents survey fatigue and captures depth.
Structure your form with care. Limit to 8 - 10 questions, grouping similar topics together. Use headings like "Session Content" and "Facilitation" to guide respondents. For best practices, see Creating Effective Surveys: Best Practices.
Timing is everything. Launch a quick poll in the final 5 minutes of each meeting or send it via email the next day. Anonymity encourages honesty, so reassure members you'll keep responses confidential. Then circle back - share a highlights summary to build trust.
Imagine a grief support group leader who spotted a drop in engagement. By sending a tailored Support Group Survey after two sessions, she identified confusion around topics. She tweaked her agenda, and attendance climbed 20%. That real-world example shows the power of listening - and acting - on feedback.
Don't Launch Your Support Group Feedback Survey Until You Read These Common Pitfalls
Even the best intentions can lead to pitfalls in your Support Group Feedback survey. One mistake is overcrowding with questions - block your message with 20 prompts and watch replies drop off. Research from SurveyMonkey's feedback guide shows that concise surveys earn 40% higher completion rates.
Avoid vague language. Asking "How did you feel?" leaves too much open to interpretation. Instead, target details: "How clear was the session's agenda?" Use concrete terms, so members know exactly what you want. Pilot your wording with a small subgroup before a full rollout.
Skipping a pilot test is another trap. Without a dry run, you might discover confusing question flow too late. Run a quick trial with two or three volunteers to spot unclear phrasing or technical hiccups. This pretest saves time and improves data quality.
Don't forget to close the feedback loop. Collecting suggestions then disappearing erodes trust. Summarize key findings, share changes, and thank participants by name or anonymously (see Rating Member Satisfaction). That level of follow-through can boost engagement by over 50% and reduce drop-out.
Finally, double-check your survey questions. Try "What do you value most about these gatherings?" or link to our Support Group Survey Questions for fresh ideas. By avoiding these common pitfalls and applying smart tips, your next feedback cycle will feel seamless and rewarding.
Participation and Accessibility Questions
This category explores how accessible and inclusive the sessions are, focusing on ease of participation and registration. Gathering this feedback helps us remove barriers and welcome more members. Support Group Survey
-
How did you find out about this support group?
Understanding referral sources lets us optimize outreach and ensure more people in need can discover our community.
-
Was the meeting time convenient for you?
Scheduling feedback helps us align session times with participants' availability to boost attendance and engagement.
-
Did you feel comfortable logging into the online platform?
Assessing technical comfort ensures our chosen tools are user-friendly and reduce frustration during sessions.
-
Were any accessibility tools (captions, screen readers) helpful?
Identifying helpful accommodations enables us to maintain an inclusive environment for members with diverse needs.
-
Did you experience any technical issues during sessions?
Knowing common technical challenges allows us to troubleshoot proactively and improve the overall experience.
-
Did the group size feel appropriate for participation?
Feedback on group size helps us balance intimacy and diversity to foster meaningful discussion.
-
How easy was it to register or join the group?
Streamlining registration processes encourages new members to join without barriers or confusion.
-
Did you receive clear instructions before the session?
Clear pre-session communication reduces uncertainty and set expectations for participants.
-
Was the location (virtual or in-person) easy to access?
Evaluating location convenience ensures our meeting format suits the needs and preferences of attendees.
-
How likely are you to continue attending future sessions?
Gauging intent to return helps us measure overall accessibility and identify improvements for ongoing engagement.
Meeting Content and Structure Questions
This category evaluates how relevant and well-organized our sessions are, from agenda topics to pacing. Insights here help us refine content and structure for maximum impact. Feedback Survey
-
Did the meeting agenda cover relevant topics?
Assessing topic relevance ensures we address participants' needs and interests in future sessions.
-
Were discussion topics clearly communicated beforehand?
Clear pre-session topic outlines help attendees prepare and engage more meaningfully during discussions.
-
Did the session length feel appropriate?
Understanding opinions on duration allows us to balance depth of discussion with participants' time constraints.
-
Was there enough time for participants to share?
Allocating sufficient sharing time ensures everyone feels heard and valued in the group.
-
Did you find the topics engaging?
Measuring engagement levels guides us to choose content that resonates and maintains interest.
-
Were materials (slides, handouts) useful?
Evaluating supplementary materials helps us provide resources that support learning and retention.
-
Was the pacing of the session comfortable?
Feedback on pacing ensures we neither rush discussions nor allow sessions to lag unnecessarily.
-
Did breakout rooms or small groups enhance discussion?
Insights on group activities guide our use of formats that foster deeper peer interaction.
-
Were there opportunities for Q&A?
Ensuring space for questions helps clarify content and meet participants' individual needs.
-
How can we improve the meeting structure?
Open”ended suggestions reveal creative ideas for enhancing session flow and effectiveness.
Facilitator Performance Questions
This category focuses on evaluating the facilitator's skills, support, and overall leadership during sessions. Feedback here helps us maintain high-quality guidance and continuous improvement. Customer Service Survey
-
How would you rate the facilitator's preparedness?
Prepared facilitators set a professional tone and ensure sessions run smoothly without delays.
-
Did the facilitator encourage participation?
Encouragement techniques are crucial for engaging quieter members and fostering inclusive dialogue.
-
Was the facilitator knowledgeable about the subject matter?
Subject expertise builds trust and ensures accurate, helpful guidance throughout discussions.
-
Did the facilitator manage time effectively?
Effective time management prevents overruns and respects everyone's schedule.
-
How approachable was the facilitator for questions?
An open, approachable style encourages participants to seek clarification and feel supported.
-
Did you feel supported by the facilitator throughout?
Perceived support influences participants' comfort levels and willingness to share openly.
-
Did the facilitator address participant concerns effectively?
Handling concerns promptly ensures a respectful environment and strengthens group trust.
-
How clear were the facilitator's explanations?
Clarity in communication helps participants follow discussions and absorb key insights.
-
Did the facilitator maintain a respectful environment?
Respectful leadership fosters safety, allowing members to share without fear of judgment.
-
Would you recommend this facilitator to others?
Recommendation likelihood serves as a strong indicator of overall satisfaction with facilitation.
Peer Connection and Engagement Questions
This category examines how well participants connect and engage with each other during and after sessions. Your input helps us strengthen community bonds and peer support. Group Chat Feedback Survey
-
Did you feel a sense of community in the group?
A strong community feeling indicates that trust and rapport are building among members.
-
Were you able to connect with other members outside sessions?
External connections extend support beyond meetings and encourage ongoing peer interaction.
-
Did you feel comfortable sharing personal experiences?
Comfort with sharing is essential for authentic discussion and mutual understanding.
-
How supportive were other group members?
Peer support levels influence participants' feeling of acceptance and encouragement.
-
Did you find peer feedback valuable?
Valuable peer insights can reinforce learning and offer diverse perspectives.
-
Were ice-breaker activities helpful?
Ice-breakers can reduce initial tension and help members feel more at ease.
-
Did group interactions meet your expectations?
Measuring expectations versus reality guides us in tailoring interaction formats.
-
How often have you reached out to peers after meetings?
Follow-up contact frequency shows the strength of connections formed within the group.
-
Did you feel heard by other participants?
Feeling heard fosters trust and encourages continued sharing in future sessions.
-
Would you consider forming a peer support sub-group?
Interest in smaller sub-groups signals readiness for deeper connection and specialized support.
Resources and Follow-up Questions
This category gathers feedback on materials, follow-up communication, and additional resources provided. This helps us improve ongoing support and information accessibility. Support Satisfaction Survey
-
Were follow-up emails or messages timely?
Timely follow-ups keep participants engaged and reinforce session takeaways.
-
Did you receive helpful resource materials?
Useful materials support continued learning and practical application after meetings.
-
How useful were recommended reading lists or links?
Quality recommendations encourage deeper exploration of relevant topics.
-
Were external referrals (counseling, hotlines) provided?
Offering external resources ensures participants can access specialized help when needed.
-
Did you find homework or action items beneficial?
Structured follow-up tasks help reinforce concepts and motivate continued progress.
-
Were past session summaries available?
Access to summaries allows members to review content they may have missed or want to revisit.
-
How helpful was the online resource portal?
A centralized portal simplifies access to documents, recordings, and support tools.
-
Did you know whom to contact for questions after sessions?
Clear contact points ensure quick resolution of doubts and reinforce support availability.
-
Were follow-up check-ins scheduled appropriately?
Properly timed check-ins maintain momentum and show ongoing commitment to members.
-
What additional resources would you like to see?
Open suggestions reveal unmet needs and guide future resource development.
