Free Real Estate Customer Satisfaction Survey

This question helps measure the overall user experience of our search interface and highlights any usability issues users may encounter.

By understanding if the filters met expectations, we can improve the relevance of search results and reduce user frustration.

This assesses the quality of visual and textual information, ensuring clients feel informed before scheduling visits.

This question identifies if budget filters and price data are clear and helpful for clients in their initial search phase.

Feedback on location tools indicates whether clients can adequately assess area amenities and commuting options.

Understanding ease of use here ensures clients stay engaged and informed about new listings matching their criteria.

Identifying technical hurdles helps prioritize fixes that enhance the overall search stability and performance.

This question gauges if clients feel they have sufficient details to make informed decisions about viewings.

Measuring time savings offers insight into competitive advantages and potential efficiency improvements.

This question serves as a Net Promoter Score indicator specifically for the search experience.

Measuring initial responsiveness highlights availability and sets expectations for ongoing communication.

This question determines if clients felt well-informed about the process and their responsibilities.

Understanding perceived expertise helps assess the agent's credibility and value to the client.

This measures proactivity and ensures clients feel supported throughout their search or sale.

Client comfort indicates the agent's ability to foster an open, trust-based relationship.

This question assesses negotiation skills and the agent's ability to secure favorable terms.

Evaluating problem-solving skills sheds light on the agent's ability to manage unexpected situations.

Professional demeanor impacts client satisfaction and reflects the agency's service standards.

Transparency builds trust and helps clients feel confident in the financial aspects of the transaction.

This serves as a direct indicator of client loyalty and satisfaction with agent performance.

Assessing document clarity helps identify areas where legal or financial explanations can be simplified.

Scheduling efficiency impacts client convenience and overall satisfaction with the closing timeline.

This question gauges whether clients felt fully informed about all financial obligations.

Clear instructions reduce confusion and ensure clients arrive prepared for the final meeting.

Paperwork organization reflects the professionalism of the closing team and minimizes delays.

Venue convenience can significantly affect client stress levels and overall experience.

Professional conduct during closing reassures clients during this critical transaction stage.

Identifying surprises helps prevent future billing issues and improves transparency.

Client comprehension ensures there are no misunderstandings about financial payouts or balances.

This broad question captures the client's final impression of the transaction's last step.

Evaluating move-in assistance helps ensure a seamless transition into the new property.

Utility support questions gauge whether clients faced any hurdles establishing essential services.

This assesses the usefulness of guides, vendor lists, or warranties provided post-purchase.

Timely follow-up indicates ongoing commitment to client satisfaction beyond the sale.

Understanding issue resolution effectiveness informs improvements in service workflows.

Local referrals enhance client comfort and reflect an agent's community knowledge.

Ease of scheduling follow-up services can influence client perceptions of support quality.

Clear guidance on homeowner duties prevents confusion and potential liability issues.

Repeat business intention reflects trust and satisfaction with the overall service.

This recommendation metric is a strong indicator of long-term client loyalty.

This broad question captures the client's general impression of working with your team.

Comparing expectations against experiences helps identify areas of over- or under-performance.

Assessing process fluidity reveals potential pain points that disrupt client journeys.

Client-centric service is key; this question measures how personalized the experience was.

Repeat usage intention indicates sustained value and trust in your offerings.

This comparison helps benchmark your performance against competitors or past providers.

Perceived value for cost is critical in client retention and referral generation.

Online reputation is influenced by satisfied clients; this gauges their advocacy behavior.

Consistent communication is vital; this question assesses clarity and frequency throughout.

This direct referral question serves as a strong indicator of overall client loyalty.