Free Rating Scale Survey

This core question measures overall satisfaction and helps track trends in customer sentiment over time.

This question aligns perceived performance with expectations to reveal gaps in customer experience.

Repurchase intent indicates loyalty and future revenue potential by gauging customer commitment.

Timely, effective support is crucial to satisfaction; this question measures perceived service efficiency.

This identifies navigation issues that can hinder satisfaction and conversion rates.

Value perception impacts overall satisfaction and willingness to recommend your brand.

Recommendation intent is a strong proxy for customer advocacy and loyalty.

Delivery speed directly influences satisfaction, especially in time-sensitive purchases.

Clear communication builds trust and reduces frustration during the customer journey.

This question assesses brand reputation by measuring perceived consistency in product and service quality.

Build quality impacts first impressions and long-term satisfaction by reflecting craftsmanship standards.

Assessing durability reveals potential warranty or design flaws that could lead to returns or complaints.

Alignment between description and reality sets customer expectations and reduces dissatisfaction.

Performance metrics clarify whether the product meets its advertised capabilities.

Assembly complexity can be a barrier to use; this question measures user-friendliness at setup.

Design appeal contributes to perceived value and influences purchase decisions.

Consistency checks identify issues with quality control and reliability.

Safety is paramount, and this question uncovers potential risk areas that need attention.

Clear instructions reduce errors and returns, improving overall user satisfaction.

Recommendation based on quality isolates product performance from other brand factors.

Staff demeanor directly influences customer comfort and perception of your brand.

Professional conduct fosters trust and reassures customers about service reliability.

Responsiveness measures how quickly you resolve customer needs, impacting satisfaction.

Clarity prevents misunderstandings and reduces follow-up questions or complaints.

Convenience influences overall satisfaction, from scheduling to completion.

Effective resolution boosts trust and can turn a negative experience into a positive one.

Personalized touches make customers feel valued, strengthening loyalty.

Repeat usage indicates that your service meets or exceeds customer expectations.

Punctuality reflects respect for customers' time and influences satisfaction.

This summary question captures overarching sentiment about the end-to-end journey.

Role satisfaction is key to motivation and long-term retention.

Feeling valued correlates strongly with productivity and loyalty.

Clear paths for advancement drive engagement and goal setting.

Regular, constructive feedback supports development and job satisfaction.

Inclusion fosters innovation and a sense of ownership.

Work - life balance influences well-being and productivity.

Psychological safety is crucial for honest communication and continuous improvement.

Growth opportunities foster engagement and skill enhancement.

Employee advocacy signals high engagement and workplace satisfaction.

This summary question captures holistic engagement levels across the organization.

Navigation ease is fundamental to user satisfaction and retention.

Effective search reduces friction and improves content discovery.

Speed impacts bounce rates and overall user experience.

An intuitive flow reduces cart abandonment and boosts sales.

Clear prompts guide users and minimize errors.

Visual appeal contributes to credibility and user engagement.

Accessible support options reduce frustration and increase trust.

Mobile performance is critical in an increasingly mobile-first world.

Perceived security influences willingness to share personal information and complete transactions.

This summary question captures end-to-end digital experience sentiment.

The primary NPS question quantifies advocacy by separating promoters from detractors.

Follow-up feedback explains motivations behind your NPS rating and suggests improvements.

Product-specific NPS identifies advocacy based on performance rather than overall brand.

Service-focused advocacy pinpoints service quality as a driver of loyalty.

Pricing advocacy measures value perception and competitive positioning.

Digital NPS uncovers website or app strengths and weaknesses impacting advocacy.

App-specific advocacy reflects mobile engagement and usability satisfaction.

Brand NPS assesses emotional connection and aesthetic appeal driving word-of-mouth.

Values-based advocacy measures how corporate responsibility influences loyalty.

Future intent complements NPS by signaling long-term retention likelihood.