Free IT Customer Satisfaction Survey

This question measures consistency in service delivery and highlights potential downtime issues. Reliable services are essential for maintaining user productivity.

Professional conduct builds trust and confidence in your IT department. Gathering feedback here helps identify training or cultural gaps.

This evaluates alignment between IT offerings and organizational goals. It highlights areas where services may fall short of expectations.

Compliance with best practices ensures both security and efficiency. This insight guides process improvements and risk reduction.

Timely maintenance prevents unexpected failures and performance issues. Feedback here reveals whether scheduled work meets user requirements.

Consistency fosters a seamless user experience across platforms. It uncovers disparities between services that may need harmonization.

Clear notifications reduce confusion when services are updated or altered. Transparency is critical for user planning and trust.

Proactive support minimizes downtime and fosters confidence in IT operations. This question gauges risk mitigation efforts.

Perceived value influences overall satisfaction and retention. Responses will help justify investments and budget decisions.

Net Promoter Score - style feedback indicates overall satisfaction and loyalty. High recommendations signal strong performance.

This question identifies recurring hardware failures and potential investment needs. Reliable hardware underpins all IT services.

High availability is crucial for uninterrupted operations. Feedback here highlights downtime frequency and its impact.

This measures scalability and capacity planning effectiveness. It ensures critical workloads aren't compromised under load.

Server responsiveness impacts user experience and process efficiency. Slow servers can lead to frustration and lost productivity.

Effective backups protect against data loss and downtime. This assesses your disaster recovery preparedness.

Remote access is increasingly vital for flexible work. This ensures tools and VPNs meet user expectations.

Security perceptions influence user trust and compliance. This question uncovers potential vulnerabilities in user view.

Scalable systems adapt to business growth without service degradation. Feedback guides capacity planning decisions.

Efficient patch management reduces security risks and downtime. This reveals challenges in your maintenance processes.

Bandwidth consistency affects speed of data transfers and collaboration. Variations here can degrade performance.

This gauges average response times and user wait experiences. Fast responses improve user trust and satisfaction.

Clear guidance helps users resolve issues with minimal frustration. This reveals gaps in support documentation and etiquette.

Expertise ensures accurate diagnosis and resolution of issues. It highlights training needs for your support personnel.

First-contact resolution reduces ticket backlog and user effort. High rates indicate strong troubleshooting capabilities.

Positive interactions build customer loyalty and satisfaction. This measures soft skills and engagement quality.

Proactive updates keep users informed and reduce anxiety. This uncovers potential lapses in ticket lifecycle management.

User-friendly ticketing encourages proper issue reporting. Complexity here can deter users from seeking help.

Self-help knowledge bases reduce support load and empower users. This highlights gaps in documentation or tutorials.

Priority handling prevents critical downtime from escalating. This assesses escalation procedures and SLA adherence.

Willingness to return indicates overall trust and satisfaction. Low scores may signal preference for alternative support channels.

This evaluates the ease of navigation and design clarity. High intuitiveness reduces training needs and errors.

Performance feedback highlights lag or crash issues. It guides optimization efforts for smoother operation.

Alignment with business needs ensures adoption and productivity. This question uncovers feature gaps.

Reliability feedback identifies bugs and stability concerns. It impacts user trust and daily workflows.

Good documentation empowers users and reduces support tickets. Poor guides signal a need for clearer materials.

Regular, stable updates keep software secure and relevant. Feedback here balances update cadence with stability.

Seamless integration streamlines processes across platforms. Integration issues can create workflow bottlenecks.

Customization flexibility enhances user satisfaction and efficiency. Limited options can force workarounds.

Security perception drives trust in data handling. This identifies any concerns about vulnerabilities.

Future usage intent indicates long-term satisfaction and ROI. Low likelihood may suggest switching to alternatives.

This identifies congestion and capacity issues. Stable connections ensure smooth operations under heavy load.

Speed feedback highlights possible bottlenecks. Timely data flow is critical for collaboration and cloud usage.

Frequency of outages measures reliability and SLA adherence. Outages directly impact user satisfaction and productivity.

Effective monitoring allows rapid issue detection. Clear communication keeps users informed during incidents.

Large transfer capacity is vital for backups and file sharing. Performance here reflects on infrastructure scalability.

Remote security concerns drive trust in VPN and access controls. This uncovers any fears about data breaches.

Wireless stability affects mobility and convenience. Poor Wi-Fi can disrupt meetings and on-the-go tasks.

Quick responses limit downtime and frustration. This measures support effectiveness and SLA compliance.

Advance notice reduces surprise interruptions. Clear alerts help users plan around downtime.

Resilience feedback gauges trust in failovers and redundancy. High confidence indicates strong business continuity.

Portal navigation impacts how quickly users find resources. Clear layouts reduce support requests and frustration.

Inclusivity ensures compliance with accessibility standards. It fosters equal access and user satisfaction.

Accessibility tools like screen readers and captions support diverse users. Feedback here drives improvements.

Transparent updates keep users informed and prepared. Poor communication can erode trust quickly.

Easy request processes accelerate onboarding and approvals. Complex steps can delay critical resource access.

Effective onboarding sets users up for success from day one. Gaps here can hinder early productivity and adoption.

Quality training empowers users and reduces repeated inquiries. Inadequate materials may cause misuse or frustration.

Responsive improvements show users their input matters. Ignored feedback can lead to disengagement.

Mobile ease of use supports flexibility and remote work. This reveals any barriers on smaller screens.

This measures overall satisfaction and advocacy. High recommendations reflect positive UX and accessibility.