Free Customer Satisfaction Survey

This broad question establishes a baseline for customer sentiment. It guides deeper analysis across specific touchpoints.

This question measures expectation alignment, helping to identify gaps in delivery. It highlights areas where we may need to adjust promises or improve performance.

This item captures the holistic feeling customers have about your company. It integrates multiple factors into one easily comparable metric.

This question forecasts retention and long-term engagement trends. It helps prioritize resources for relationship-building efforts.

This focuses on perceived speed and attentiveness of support. It reveals whether customers feel heard and supported.

This explores whether the core value proposition is well understood. It pinpoints communication or functionality issues.

This question assesses usability and design efficiency. It guides UI/UX improvements for smoother customer journeys.

This evaluates cost-to-benefit perception. It helps adjust pricing or feature sets to meet customer expectations.

This measures the standard of deliverables against customer standards. It highlights manufacturing or service delivery improvements.

This question gauges upsell potential and loyalty depth. It informs growth strategies and cross-sell opportunities.

This question identifies friction points in the buying process. It guides optimizations for navigation and checkout flows.

This measures whether the product performs as intended. It uncovers missing features or performance issues.

This assesses the effectiveness of user guides and manuals. It reveals gaps in communication that can hinder adoption.

This explores the match between features and user needs. It helps prioritize future development based on customer demands.

This gauges the importance of look and feel to the user experience. It informs design refinements to enhance appeal.

This measures uptime and consistency under normal conditions. It highlights stability issues that need addressing.

This assesses key performance metrics like load time and responsiveness. It guides technical improvements for better user satisfaction.

This identifies barriers to interoperability in client environments. It informs API development or compatibility enhancements.

This gauges the frequency of negative experiences. It prioritizes areas for quality assurance and testing improvements.

This measures the impact and reception of your release schedule. It helps balance innovation with stability.

This captures overall support satisfaction in one question. It provides a snapshot of service quality.

This measures response time, a key driver of satisfaction. It helps set benchmarks for faster resolution.

This assesses the expertise displayed during interactions. It flags training needs or knowledge base expansions.

This evaluates the tone and professionalism of support staff. It highlights areas for culture or etiquette coaching.

This measures the clarity of communication. It indicates whether customers understand solutions provided.

This explores channel preferences like phone, chat, or email. It guides channel investment based on usage and satisfaction.

This distinguishes between initial contact and issue resolution. It targets process improvements for faster fixes.

This measures aftercare quality and proactive communication. It ensures customers feel supported even after closure.

This highlights empathy and personalization in support. It points to training on active listening and customer context.

This forecasts continued engagement with your support channels. It helps in planning resource allocation and expansion.

This predicts repeat business and customer loyalty. It helps forecast revenue from existing customers.

This gauges cross-sell potential within your portfolio. It informs bundling and promotion strategies.

This measures ease and clarity of renewals. It uncovers friction that could lead to cancellations.

This tracks participation frequency in rewards or points systems. It indicates program effectiveness and appeal.

This assesses advocacy for your incentive offerings. It highlights program strengths and word-of-mouth potential.

This measures perceived value of rewards and perks. It guides enhancements to deliver more compelling incentives.

This evaluates brand dependence within the customer's workflow. It signals switching risk if competitors appear.

This forecasts customer lifetime value and retention horizons. It helps prioritize long-term relationship tactics.

This measures trust in future performance and support. It identifies trust-building activities to reinforce loyalty.

This gauges emotional attachment and perceived necessity. It highlights the strength of your value proposition.

This measures advocacy and word-of-mouth potential. It directly correlates with referral-driven growth.

This standard metric benchmarks loyalty and satisfaction. It provides a quick pulse on customer advocacy.

This open-ended question uncovers key drivers behind scores. It surfaces insights for targeted improvements.

This invites constructive criticism and suggestions. It demonstrates your commitment to continuous improvement.

This prioritizes product development based on customer needs. It aligns your roadmap with user expectations.

This highlights strengths and areas of delight. It helps reinforce successful strategies and features.

This pinpoints pain points and sources of frustration. It directs resources to fix critical issues.

This measures the accessibility of your feedback channels. It guides improvements to increase response rates.

This assesses responsiveness to user suggestions. It ensures customers feel heard and valued.

This gauges willingness to engage in ongoing surveys. It helps plan the frequency and type of outreach.

This enables segmentation by market vertical. It tailors analysis to industry-specific needs and trends.

This categorizes respondents by organization scale. It reveals whether satisfaction varies by company size.

This identifies decision-making authority and usage context. It helps personalize follow-up and support strategies.

This measures tenure and loyalty over time. It correlates satisfaction with customer lifecycle stages.

This assesses engagement levels and usage patterns. It informs targeted communication and offers.

This demographic detail supports age-based segmentation. It tailors marketing messages and product features.

This allows regional analysis of satisfaction trends. It informs localization or expansion efforts.

This identifies preferred contact points and platforms. It helps optimize channel-specific experiences.

This tracks referral sources and marketing effectiveness. It guides allocation of acquisition budgets.

This uncovers key decision drivers and value propositions. It informs messaging and positioning strategies.