Free Hospital Food Survey

This question measures overall patient satisfaction with the hospital's meal offerings to identify areas needing quality improvements. Insights here help prioritize enhancements that drive the highest impact on patient experience.

Assesses menu diversity to ensure a broad selection that meets different patient preferences and dietary requirements. A varied menu can reduce menu fatigue and improve nutritional balance.

Evaluates flavor satisfaction, a key factor in overall meal enjoyment and patient nutrition intake. Understanding taste preferences can guide recipe adjustments.

Checks if hot dishes arrive sufficiently warm and cold dishes stay suitably cool to maintain safety and palatability. Temperature control is essential for both taste and food safety compliance.

Ensures portion control meets patients' expectations for satiety and minimizes food waste. Proper sizing also supports dietary management and recovery needs.

Determines if patients understand calorie counts and dietary components to make informed choices. Clear labeling supports compliance with prescribed dietary plans.

Assesses plating and appearance, which can impact appetite and perceived meal quality. Visual appeal often correlates with increased meal consumption.

Checks for reliability in food preparation standards across multiple days. Consistency ensures that each patient experience aligns with established quality benchmarks.

Measures the service's flexibility and responsiveness to individual dietary needs. Effective accommodation enhances patient comfort and compliance with food restrictions.

Provides a net promoter - style metric to gauge overall satisfaction and future willingness to recommend. High recommendation scores indicate strong patient approval.

This question assesses the interpersonal skills of the staff, which directly influence patient perception of care. Friendly interactions can enhance patient comfort and overall dining experience.

Evaluates the simplicity and speed of ordering meals, reducing patient frustration. A streamlined process supports on-time service and accurate deliveries.

Measures responsiveness to unique dietary or timing needs, reflecting service agility. Quick turnaround on special requests enhances patient satisfaction.

Assesses the quality of communication regarding meal status updates. Transparent communication helps manage patient expectations and reduces confusion.

Measures how quickly and effectively staff address patient concerns. Effective feedback handling can turn negative experiences into positive outcomes.

Checks compliance with prescribed diets, which is critical for patient health. Proper adherence reduces the risk of adverse health events.

Assesses coordination between foodservice and medical routines, minimizing conflicts. Well-timed deliveries support patient treatment plans.

Evaluates visible hygiene standards, such as handwashing and glove use. High sanitation levels protect patient health and build trust.

Measures the speed and quality of error resolution to maintain service reliability. Strong correction protocols enhance overall satisfaction.

Assesses staff demeanor, appearance, and conduct during service. Professionalism contributes to patient confidence in the foodservice team.

This question tracks delivery timeliness to ensure meals arrive when expected. Consistent punctuality supports patient routines and nutrition adherence.

Assesses order accuracy to minimize patient inconvenience and waste. High accuracy reflects strong coordination between kitchen and delivery staff.

Evaluates tray cleanliness and organization, impacting meal appeal. Well-maintained trays enhance the overall dining experience.

Checks clarity of meal identification to prevent confusion and ensure correct diets. Proper labeling supports patient safety and dietary compliance.

Assesses hygiene standards of delivery equipment to reduce contamination risks. Clean apparatus fosters patient confidence in food safety.

Measures communication effectiveness regarding special diets and modifications. Clear explanations help patients understand meal contents.

Evaluates whether portion sizes align with expectations and dietary needs. Proper portioning supports nutritional goals and patient satisfaction.

Tracks frequency of service lapses to identify process bottlenecks. Reducing missed or late deliveries enhances patient trust.

Assesses the accessibility of foodservice for rescheduling or modifying orders. Easy communication channels improve service flexibility.

Evaluates coordination between meal delivery and treatment schedules to minimize disruptions. Seamless integration supports patient convenience and care efficiency.

This question checks the service's ability to honor specific dietary constraints for patient safety. Proper handling of restrictions reduces health risks and improves trust.

Evaluates the range of nutritious choices supporting recovery and heart health. Offering a spectrum of healthy meals aids dietary compliance.

Assesses label transparency to prevent allergic reactions. Clear ingredient lists empower patients to make safe choices.

Measures the quality and accessibility of professional nutritional guidance. Dietitian support can enhance dietary adherence and patient outcomes.

Evaluates flexibility in menu planning to accommodate diverse health needs. Customization ensures patients receive appropriate meals.

Assesses alignment of served meals with prescribed nutritional targets. Meeting these goals supports healing and well-being.

Evaluates if portion control meets therapeutic requirements. Accurate servings prevent under- or over-nutrition.

Checks if pre-meal instructions support proper meal selection. Clear guidance reduces confusion and promotes adherence.

Measures the service's flexibility in offering alternatives. Substitution frequency can indicate menu adaptability.

Assesses overall trust in meal planning to meet health requirements. Confidence levels can guide improvements in meal design.

This question monitors environmental hygiene where meals are prepared and handled. Clean serving areas reduce contamination risks and build patient confidence.

Assesses visible adherence to food safety protocols like handwashing and glove use. Strong hygiene practices protect against foodborne illness.

Checks for separate handling of different food types to prevent allergen exposure. Preventing cross-contamination is critical for patient safety.

Evaluates label accuracy to help patients avoid dangerous foods. Clear labeling supports safe consumption practices.

Assesses elimination of unpleasant smells during meal transport. Proper odor control enhances the dining environment.

Checks for secure wrapping to prevent spills and contamination. Robust packaging ensures meal quality remains intact.

Monitors adherence to service timelines to keep food fresh and safe. Serving food within designated timeframes maintains quality standards.

Assesses trust in temperature control and storage protocols. Effective storage practices prevent bacterial growth and spoilage.

Evaluates if hot and cold items stayed at safe temperatures. Proper temperature control is essential for both safety and taste.

Measures compliance with personal hygiene standards among food handlers. Consistent hygiene protocols protect patients from contamination.