Free Customer CSAT Survey

This question provides a high-level view of customer sentiment and serves as a baseline for all other metrics. It helps you quickly understand general satisfaction trends.

This referral-style prompt is an early indicator of loyalty and word-of-mouth potential. Tracking changes in recommendation likelihood can reveal shifts in customer advocacy.

This targeted query assesses product performance against customer anticipation. It helps pinpoint areas where offerings may fall short or exceed expectations.

Usability directly impacts satisfaction, especially for digital-first interactions. This question identifies friction points in user experience design.

This value-assessment question connects satisfaction to price, highlighting perceptions of cost fairness. Insights here guide pricing strategies and feature prioritization.

Response time often frames the entire customer experience with your support team. Measuring promptness uncovers opportunities to balance speed and quality.

Clarity in communication reduces frustration and builds trust. This question evaluates whether resources and staff meet information needs effectively.

This prompt digs into the perceived effectiveness of support interactions. Understanding support quality helps refine training and resource allocation.

Personalization can drive loyalty by making customers feel understood. Measuring this aspect reveals whether tailored experiences are resonating.

Future-oriented questions assess the strength of ongoing trust. This helps forecast retention and guides long-term relationship strategies.

Customer perception of tone and approachability sets the stage for a positive experience. This question highlights the human element in call interactions.

Technical competence is critical in resolving issues efficiently. This question identifies training opportunities where knowledge gaps exist.

Resolution effectiveness is the core metric of call center success. Tracking this ensures resources focus on reliable problem-solving.

Long hold times can lead to customer frustration and attrition. This question helps you balance staffing and demand for optimal wait durations.

Clear communication reduces confusion and rework, improving overall satisfaction. This prompt evaluates clarity and comprehension in dialogue.

Seamless transfer between agents or departments ensures a cohesive customer journey. This assesses whether handoffs meet customer expectations.

Professionalism builds credibility and trust in your brand. Measuring behavior and etiquette guides quality assurance standards.

Adequate time ensures issues aren't rushed, leading to better outcomes and satisfaction. This prompt helps calibrate scheduling norms.

Post-call follow-up reinforces commitment and closes feedback loops. This evaluates whether customers receive timely updates or confirmations.

First-call resolution is a key efficiency indicator in call centers. This question uncovers root causes of repeat contacts.

Timely fixes minimize downtime and disruption for users. This question highlights performance gaps in your support workflow.

This broad question assesses whether infrastructure and processes align with user requirements. It uncovers systemic barriers to effective support.

Clear guidance empowers users to resolve minor issues independently. This prompt measures the quality of documentation and verbal explanations.

System uptime and stability are foundational to productivity. This question tracks trust in your technical environment.

Technical jargon can confuse non-technical users and erode confidence. This question ensures communication is accessible and helpful.

Proactive notifications reduce surprise outages and planning disruptions. This prompt evaluates transparency and scheduling effectiveness.

Robust self-service options alleviate support demand and speed resolution. This question measures the usefulness of knowledge bases and FAQs.

Usable tools drive adoption and user satisfaction. This prompt identifies obstacles in software interface design.

Security confidence impacts user trust and compliance. This question gauges perceptions of data protection and threat response.

Forward-looking questions measure long-term trust in IT capabilities. This helps forecast support needs and resource planning.

This question isolates support performance from product features. It helps teams target customer service improvements.

Finding information quickly reduces frustration and support costs. This prompt evaluates the effectiveness of knowledge resources.

Politeness and empathy significantly influence customer perception. Measuring friendliness identifies interpersonal training needs.

Repeat usage signals retention potential and satisfaction. This question predicts customer loyalty and lifetime value.

Expectation management drives satisfaction and reduces churn. This broad question captures alignment between promise and delivery.

Fast service is often equated with high-quality support. This prompt surfaces delays that may harm the customer journey.

Consistent clarity ensures customers feel informed and valued at every touchpoint. This question measures the effectiveness of your messaging.

Offering choices lets customers feel in control of their experience. This prompt gauges the adequacy and relevance of available options.

Convenience reduces barriers to purchase and repeat engagement. This question highlights process improvements to streamline interactions.

Competitive preference indicates brand strength and market position. This prompt helps you assess your unique value proposition.

This overarching question captures initial impressions and long-term loyalty. It helps prioritize broad improvements across touchpoints.

Ease of use influences adoption and satisfaction. Measuring design intuitiveness highlights usability enhancements.

Consistent service quality builds trust and reduces confusion. This question identifies channel-specific discrepancies.

Emotional connections drive deeper loyalty and advocacy. This prompt measures how well your messaging resonates.

Personalization fosters a sense of recognition and value. This question assesses the effectiveness of tailored interactions.

Engagement with loyalty initiatives drives repeat business. This question gauges interest and identifies barriers to enrollment.

Post-purchase follow-up can cement satisfaction and trust. This prompt evaluates the effectiveness of your customer outreach.

Self-service options empower customers and reduce support costs. This question highlights usability and content gaps in self-help tools.

Demonstrating empathy and insight strengthens relationships. This question measures perceived customer-centricity.

Extra value through content, expertise, or perks can differentiate your brand. This question captures the impact of added benefits.

As a Net Promoter Score style question, this reveals loyalty and referral potential. It serves as a key indicator of brand advocacy.

Open-ended input uncovers priorities and pain points directly from customers. It guides targeted improvements where they matter most.

Focusing on core issues aligns support efforts with customer expectations. This question measures problem-solving effectiveness.

Tracking resolution speed against customer expectations improves service SLAs. It helps balance quality with efficiency.

Professional behavior forms the backbone of customer trust. This question ensures etiquette and workplace standards are met.

Accessible channels encourage customers to seek support quickly. This prompt identifies communication barriers in your support infrastructure.

Clear terms build credibility and reduce disputes. This question measures customer confidence in your business practices.

Meaningful follow-ups can prevent issues from recurring and reinforce satisfaction. This question evaluates the impact of post-service outreach.

Reliability in delivery fosters repeated engagement and loyalty. This question gauges whether customers experience uniform quality.

This open invitation encourages actionable suggestions and builds customer-centric improvements. It provides direct input for your roadmap.