Free Clinic Survey

This question uncovers the most effective marketing channels and referral partners that bring new patients to your clinic. Understanding these sources helps optimize your marketing strategy and budget.

This question assesses the clarity of your forms and digital processes, ensuring patients can complete registration without frustration. A smooth intake reduces drop-offs and enhances the first impression.

This question checks if pre-visit communication prepares patients adequately. Providing forms in advance can save time and improve visit efficiency.

This question gauges the friendliness and professionalism of your reception team. Positive initial interactions set a welcoming tone for the patient's visit.

This question determines if billing and coverage information is communicated effectively. Clear explanations can reduce confusion and billing disputes later.

This question identifies bottlenecks in the intake workflow that cause delays. Reducing wait times enhances patient satisfaction and operational efficiency.

This question ensures patients are at ease sharing sensitive information. Comfortable patients are more likely to provide accurate histories, improving care quality.

This question measures if your hours align with patient schedules and needs. Adjusting hours based on feedback can increase accessibility and appointment volume.

This question evaluates the speed and organization of your check-in procedures. Streamlined processes reduce wait times and enhance overall satisfaction.

This open-ended question invites specific patient-driven ideas for improvement. Patient feedback can highlight issues you might not have identified internally.

This question measures the user-friendliness of your online booking system. A seamless digital experience can reduce administrative calls and improve patient engagement.

This question evaluates the effectiveness and courtesy of your telephone support. High-quality phone interactions can convert inquiries into confirmed appointments.

This question checks if patients can find suitable time slots that match their needs. Adequate availability helps reduce wait times and prevent patient frustration.

This question assesses the timeliness of your reminder notifications. Prompt reminders can lower no-show rates and keep schedules on track.

This question explores the flexibility of your rescheduling process. Easy modifications maintain patient loyalty and reduce administrative burdens.

This question ensures patients understand the date, time, and location of their appointments. Clear communication minimizes confusion and reduces missed visits.

This question identifies scheduling conflicts that can undermine patient trust. Avoiding errors ensures a professional and reliable image.

This question gauges patient tolerance for lead times in booking appointments. Understanding wait time expectations can guide resource allocation and hiring.

This question examines whether your cancellation guidelines are perceived as fair. Balanced policies respect patient needs while protecting clinic operations.

This open-ended question captures patient-driven suggestions to improve appointment processes. Authentic feedback helps tailor solutions to real patient needs.

This question assesses basic hygiene and maintenance standards that impact patient comfort. A clean environment reflects your commitment to high-quality care.

This question evaluates if patients can navigate the facility without confusion. Clear signage reduces stress and aids efficient patient flow.

This question checks if waiting area accommodations meet patient comfort needs. Comfortable seating can make wait times more tolerable.

This question measures the atmosphere and mood created by lighting and décor. A welcoming ambiance can alleviate patient anxiety.

This question examines restroom maintenance and supply levels, which are key hygiene indicators. Well-maintained facilities contribute to a positive experience.

This question helps identify broken equipment, fixtures, or facility wear. Prompt repairs maintain safety and preserve facility reputation.

This question gauges whether consulting areas and waiting rooms respect patient confidentiality. Ensuring privacy builds trust and complies with regulations.

This question checks if heating and cooling systems maintain a pleasant environment. Comfortable temperatures contribute to overall patient satisfaction.

This question assesses wheelchair ramps, elevator access, and other ADA-compliant facilities. Proper accessibility ensures care equity and legal compliance.

This open-ended question invites patient-driven ideas for facility enhancements. Direct feedback helps prioritize facility investments effectively.

This question uncovers perceptions of competence and demeanor among clinical staff. Professional interactions reinforce trust and confidence in care.

This question evaluates the clarity of explanations regarding tests and treatments. Clear communication reduces patient anxiety and increases adherence to care plans.

This question measures responsiveness to patient inquiries during visits. Thorough answers foster informed decision-making and patient satisfaction.

This question assesses the friendliness and respect shown by nurses. Courteous behavior contributes to a supportive care environment.

This question gauges the active listening skills of providers and staff. Feeling heard is crucial for accurate diagnosis and patient comfort.

This question checks the effectiveness of problem resolution and empathy. Promptly addressing concerns prevents escalation and improves satisfaction.

This question evaluates coordination among different healthcare professionals. Smooth handoffs minimize errors and delays in patient care.

This question measures the level of emotional support patients receive. High empathy levels can reduce stress and enhance patient experience.

This question ensures that patients feel their needs and perspectives matter. Respectful treatment promotes long-term patient loyalty.

This open-ended question invites constructive suggestions to improve staff-patient communication. Direct comments help tailor training and development efforts.

This question assesses if presented care plans align with patient expectations and needs. Satisfaction with options fosters trust and compliance.

This question evaluates informed consent quality and transparency in discussions. Thorough explanations empower patients to make educated decisions.

This question measures patient engagement and shared decision-making practices. Collaborative approaches improve treatment adherence and outcomes.

This question ensures patients understand medication schedules, wound care, and activity restrictions. Clear instructions reduce complications and readmissions.

This question checks if post-treatment visits are planned without delays. Effective scheduling supports continuous care and monitoring.

This question evaluates outreach methods like calls or messages after treatment. Prompt follow-up shows commitment to patient well-being and recovery.

This question gauges patient self-efficacy in adhering to recovery plans. High confidence indicates clear guidance and enhances outcomes.

This question checks if educational materials, support groups, or referrals were provided. Resource availability helps patients navigate recovery effectively.

This question provides a holistic view of patient satisfaction with clinical care. Overall feedback highlights strengths and areas for improvement.

This open-ended question captures targeted recommendations to enhance post-care support. Patient-driven insights guide continuous quality improvement.