Forgot Password?
OR
Sign UpLogin With Facebook
Sign UpLogin With Google

Free Shared Services Survey

50+ Must-Ask Shared Services Survey Questions

Surveys > Business

Discover how measuring shared services customer satisfaction with targeted shared services survey questions can pinpoint efficiency gaps, boost team morale, and drive cost savings. A Shared Services survey is a concise questionnaire that captures internal or external customers' feedback on process quality, support responsiveness, and overall experience - insights you need for continuous improvement. Grab our free template preloaded with example questions, or head to our online form builder to create a custom survey in minutes.

Which shared service do you use most frequently?
IT Support
Human Resources
Finance and Payroll
Facilities Management
Procurement
Other
Please rate your overall satisfaction with the quality of shared services you receive.
1
2
3
4
5
Strongly disagreeStrongly agree
Please rate the timeliness of the shared services provided to you.
1
2
3
4
5
Strongly disagreeStrongly agree
Please rate the clarity and effectiveness of communication from shared services teams.
1
2
3
4
5
Strongly disagreeStrongly agree
Please rate the ease of accessing shared services processes and resources.
1
2
3
4
5
Strongly disagreeStrongly agree
What improvements or changes would you suggest for our shared services?
What is your age range?
Under 25
25-34
35-44
45-54
55 and above
Which department or business unit do you work in?
Human Resources
Finance
Information Technology
Operations
Sales/Marketing
Other
{"name":"Which shared service do you use most frequently?", "url":"https://www.poll-maker.com/QPREVIEW","txt":"Which shared service do you use most frequently?, Please rate your overall satisfaction with the quality of shared services you receive., Please rate the timeliness of the shared services provided to you.","img":"https://www.poll-maker.com/3012/images/ogquiz.png"}
Copy/Edit Survey Send to Recipients Make a Survey w/AI Form Builder Survey Tips More Questions FAQ

Trusted by 5000+ Brands

Logos of Poll Maker Customers

Top Secrets: Must-Know Shared Services Survey Essentials

Every organization aiming to refine its processes needs a robust Shared Services survey. Clear feedback fuels smarter decisions and more efficient operations. This survey can highlight pain points in back-office functions like HR, finance, or IT. It also strengthens relationships with internal customers.

Begin by defining your goals. Do you want to measure responsiveness or cost efficiency? Assemble a cross-functional team to draft your survey questions and assign responsibilities. Engaging stakeholders early boosts participation.

Imagine a mid-sized company looking to reduce invoice processing delays. The finance team launches a short internal survey. Responses reveal that unclear approval workflows cause 40% of holdups. That insight drives a targeted process redesign and cuts the turnaround time in half.

Include sample questions like "What do you value most about our shared service offerings?" or "How would you rate the responsiveness of our centralized support center?" Use these to spark deeper discussions. If you need industry examples, check our Service Quality Survey template for inspiration.

Deploy your survey through multiple channels. A quick poll via email, an intranet post, or a team meeting can increase reach. Keep it concise - 10 to 15 questions max. Tools like SurveyMonkey or internal platforms help automate distribution and reminders.

Finally, act on insights and share results with participants. Continuous feedback loops drive lasting change. According to Shaping the Future of Shared Services Centers: Insights from a Delphi Study About SSC Transformation Towards 2030, leveraging data is key to evolving SSC value. A well-executed Shared Services survey becomes a strategic asset.

Illustration representing essential Sexuality Survey survey questions and their impact.
Exploring Topics: The Relevance of Sexuality Survey Questions illustration in a survey context.

5 Must-Know Tips to Dodge Shared Services Survey Pitfalls

Common missteps can undermine your Shared Services survey before it begins. Overloading questions or using vague language drives respondents away. Neglecting a clear distribution plan often leads to poor participation rates. Skipping stakeholder buy-in is another common error.

For instance, a public agency once sent a 30-question survey without testing. Only 12% of staff completed it and feedback skewed toward extreme views. That forced leadership to scrap the data and start over with a leaner design. A quick pilot could have uncovered major flaws early.

First, pilot your questionnaire with a small group. Ask peers for clarity on each item. Next, define your scope - are you measuring satisfaction or process efficiency? Analyzing responses promptly brings momentum to your initiative. Clear goals guide your "shared services customer satisfaction survey questions" and keep your team focused.

Keep phrasing direct. Try "Which process causes the most delays in service delivery?" or "What improvements would boost your satisfaction with shared services?" Keep questions open enough for ideas but closed enough for analysis. See our Services Provided Survey Sample for tested templates.

According to The Many Faces of Shared Services at the University of California, balancing central control and local needs is crucial. Over-centralizing your survey process may alienate departments. A balanced approach delivers rich insights and high buy-in.

Lastly, embed your survey in a governance framework to track changes over time. Regular pulse surveys keep your finger on the pulse. As noted in Designing Governance for Shared Services Organizations in the Public Service, accountability and transparency are vital. This habit builds trust and highlights ongoing improvement efforts.

Shared Services Customer Satisfaction Survey Questions

Gathering customer satisfaction insights for shared services helps organizations align offerings with user expectations and drive continuous improvement. This section focuses on overall contentment, perceived value, and areas requiring attention to boost satisfaction. Service Quality Survey

  1. How satisfied are you with the timeliness of services received?

    This question measures how quickly shared services meet user needs, revealing potential bottlenecks.

  2. How would you rate the overall quality of shared services?

    This helps gauge general perceptions of service performance and delivery standards.

  3. How responsive do you find our shared services team?

    Responsiveness is crucial for satisfaction and indicates whether service SLAs are met.

  4. How easy is it to access the shared services you need?

    Accessibility informs whether users can navigate the process without obstacles.

  5. How satisfied are you with the communication during service delivery?

    Effective communication ensures clarity and builds trust throughout the service lifecycle.

  6. How fair do you find the pricing or cost allocation for shared services?

    Perceived fairness in cost allocation impacts overall satisfaction and acceptance of shared services.

  7. How likely are you to recommend our shared services to a colleague?

    A recommendation likelihood score indicates advocacy and overall user delight.

  8. How well do our shared services meet your business needs?

    This question assesses alignment of services with core organizational requirements.

  9. How satisfied are you with the expertise of the shared services staff?

    Staff competence directly influences user confidence and service outcomes.

  10. How would you rate your overall experience with our shared services?

    An overall score synthesizes perceptions across multiple service dimensions.

Shared Services Center Service Delivery Survey Questions

Evaluating service delivery performance in a shared services center uncovers operational strengths and bottlenecks. This set probes process efficiency, communication, and coordination to drive smoother workflows. Service Delivery Survey

  1. How would you rate the speed of service delivery at the shared services center?

    Speed is a key metric for user satisfaction and indicates process efficiency.

  2. How consistently are turnaround times met for your requests?

    Consistency highlights reliability and adherence to set service standards.

  3. How clear are the service delivery guidelines communicated to you?

    Clear guidelines reduce confusion and set proper user expectations.

  4. How effectively does the center handle your urgent service requests?

    Urgent request handling is vital for critical operations and user trust.

  5. How satisfied are you with the level of coordination across different service teams?

    Coordination impacts handoffs and overall delivery quality.

  6. How seamless is the handoff process between different service stages?

    Seamless handoffs prevent delays and maintain service continuity.

  7. How transparent are you on the status of your service requests?

    Transparency in status updates keeps users informed and reduces follow-up queries.

  8. How would you rate the accuracy of the information provided during delivery?

    Accuracy ensures users receive correct guidance and reliable data.

  9. How often do you experience delays in service delivery?

    Frequency of delays highlights process inefficiencies needing attention.

  10. How effectively does the center use technology to streamline service delivery?

    Technology utilization indicates modernization and potential for automation.

Shared Services Support Quality Survey Questions

Assessing support quality ensures the shared services team resolves issues effectively and maintains user confidence. These inquiries draw on Sample for IT Services Survey frameworks to evaluate both technical and non-technical assistance standards.

  1. How would you rate the technical knowledge of the support staff?

    Technical expertise is fundamental for problem resolution and user trust.

  2. How promptly are your support tickets acknowledged?

    Prompt acknowledgment sets expectations and reduces user anxiety.

  3. How effective is the communication from support during issue resolution?

    Clear communication ensures users stay informed throughout the process.

  4. How satisfied are you with the resolution time for your support requests?

    Resolution speed impacts user productivity and service perception.

  5. How well does support follow up after resolving your issue?

    Follow-up ensures solutions are effective and uncovers further needs.

  6. How courteous and professional is the support team?

    Professionalism affects user satisfaction and reflects service culture.

  7. How clear and helpful are the instructions provided by support?

    Clarity in instructions reduces misinterpretation and repeat requests.

  8. How accessible is the support team when you need assistance?

    Accessibility measures availability and ease of contacting support.

  9. How satisfied are you with the support team's understanding of your business context?

    Contextual understanding leads to more relevant and effective solutions.

  10. How likely are you to contact support again based on your last interaction?

    Future contact willingness indicates overall support experience quality.

Shared Services Process Improvement Survey Questions

Continuous process improvement drives efficiency and user satisfaction in shared services. These questions leverage insights from Services Provided Survey Sample to identify workflow enhancements and eliminate redundancies.

  1. How clearly defined are the current workflows in your shared services?

    Well-defined workflows reduce confusion and accelerate task completion.

  2. How often do you encounter redundant steps in the service process?

    Identifying redundancies helps streamline operations and cut delays.

  3. How satisfied are you with the level of automation in service processes?

    Automation increases speed and consistency, reducing manual errors.

  4. How effectively are process changes communicated to you?

    Effective change communication minimizes disruption and builds buy-in.

  5. How well does the service process adapt to your changing needs?

    Adaptability ensures processes remain relevant as requirements evolve.

  6. How satisfied are you with the documentation supporting service processes?

    Comprehensive documentation facilitates training and reference.

  7. How easy is it to provide feedback on existing processes?

    Ease of feedback encourages continuous input and collaborative improvement.

  8. How often do process bottlenecks affect your service experience?

    Bottleneck frequency highlights areas needing immediate optimization.

  9. How well are cross-departmental processes coordinated?

    Cross-department coordination prevents delays and handoff errors.

  10. How effective is the process review cycle in implementing improvements?

    Review cycles that drive action lead to measurable service enhancements.

Shared Services Employee Engagement Survey Questions

Engaged team members deliver better shared services and drive organizational success. Consistent employee engagement fosters innovation and quality service outcomes across functions. Use these questions to assess motivation, morale, and alignment with service goals in your center. Typical Customer Service Survey

  1. How satisfied are you with your current role in the shared services team?

    Role satisfaction is a key driver of morale and retention.

  2. How well do you understand the goals of our shared services function?

    Goal clarity ensures employees align efforts with organizational priorities.

  3. How supported do you feel in your professional development efforts?

    Support for growth influences engagement and skill advancement.

  4. How often do you receive constructive feedback from your supervisor?

    Regular feedback fosters improvement and maintains motivation.

  5. How empowered are you to suggest improvements in service processes?

    Empowerment encourages ownership and proactive problem-solving.

  6. How would you rate the collaboration among team members?

    Collaboration quality affects productivity and service consistency.

  7. How valued do you feel for the work you do in shared services?

    Feeling valued boosts engagement and encourages high performance.

  8. How clear are your performance expectations and objectives?

    Clear expectations guide effort and help measure success.

  9. How satisfied are you with the communication from leadership?

    Leadership communication impacts trust and organizational alignment.

  10. How likely are you to recommend working in the shared services team to a friend?

    Recommendation likelihood reflects overall engagement and team culture.

FAQ

How satisfied are you with the overall quality of our shared services?

This survey template question measures overall satisfaction with shared services quality using a simple scale. Include clear example questions on service reliability, response speed, and support experience. Analyze feedback to identify trends. Add this free survey item to benchmark performance and guide improvements in shared services delivery.

How effectively do our shared services meet your department's specific needs?

This example question in our survey template evaluates how well shared services align with departmental requirements. Rate effectiveness on customization, resource allocation, and workflow integration. Use these free survey insights to pinpoint gaps, adjust processes, and ensure your team's unique needs are met efficiently.

How would you rate the timeliness of responses from our shared services team?

This free survey question measures response time satisfaction using a 5-point scale. Ask respondents to rate communication speed, ticket resolution time, and follow-up efficiency. Incorporate this item into your survey template of example questions to identify delays, improve turnaround, and enhance service level agreements.

How clear and accessible is the communication from our shared services center?

Use this example question in your free survey to assess clarity and accessibility of shared services communication. Rate channels like email, intranet updates, and support portals. Add to any survey template to pinpoint communication barriers, streamline messaging, and ensure information is easy to find and understand.

How knowledgeable and helpful do you find our shared services staff?

This survey template item gauges staff expertise and support quality. Ask respondents to rate knowledge, problem-solving skills, and friendliness. Include example questions that highlight training effectiveness and assistance speed. Use free survey results to identify training needs, boost staff performance, and improve user satisfaction.

How easy is it to navigate and utilize our shared services processes?

Add this free survey template question to measure process usability. Respondents rate ease of navigation, clarity of instructions, and workflow simplicity. Use example questions focused on portal design, support documentation, and step-by-step guides. Analyze results to streamline procedures and improve overall user experience.

How well do our shared services contribute to your department's efficiency and productivity?

This example question in a survey template evaluates shared services' impact on departmental efficiency. Rate contributions in time savings, error reduction, and workflow optimization. Include this free survey item to gather actionable data, benchmark productivity gains, and prioritize process improvements that boost overall performance.

How likely are you to recommend our shared services to other departments?

Use this net promoter score question in your free survey template to gauge recommendation likelihood. Ask respondents to rate on a 0 - 10 scale and follow up with example questions for feedback. Analyze survey results to identify promoters, address detractors, and drive improvements in shared services.

What improvements would you suggest for enhancing our shared services?

Add this open-ended question to your free survey template to collect improvement ideas. Encourage respondents to suggest enhancements for processes, communication, and technology. Use example questions to prompt specific feedback on service delivery, automation opportunities, and training needs, then analyze results to prioritize actionable changes.

How satisfied are you with the resolution of issues handled by our shared services team?

This survey template question evaluates issue resolution satisfaction. Ask respondents to rate clarity of process, resolution speed, and outcome quality. Include example questions in your free survey to identify pain points, track first-contact resolution, and drive improvements for higher customer satisfaction in shared services.

Related Survey Questions

Form Builder (FREE)