Free Ecommerce Survey

This question helps us identify how often customers engage with the store. Understanding purchase frequency can inform targeting and loyalty program development.

This reveals the primary purchase drivers customers care about. You can use these insights to highlight key selling points in marketing campaigns.

This measures immediate satisfaction and captures recent feedback. It helps prioritize areas for quick improvement.

This assesses customer advocacy and yields a Net Promoter Score benchmark. Higher scores correlate with strong word-of-mouth potential.

This open-ended question gathers actionable feedback directly from customers. It helps guide your roadmap for feature and service enhancements.

This evaluates your support team's performance from the customer's perspective. Identifying service gaps can drive training and process improvements.

This checks price perception and market positioning. If pricing feels too high, you can adjust promotions or communicate value more clearly.

This identifies any navigation or search challenges your customers face. Improving convenience can directly boost conversion rates.

Knowing device preferences helps optimize your user interface for the most popular platforms. It can also inform mobile vs. desktop marketing strategies.

This captures your unique selling propositions through the customer's lens. Those insights inform messaging and differentiation strategies.

Assessing navigation ease highlights structural issues that impact user flow. Simple navigation reduces bounce rates and increases engagement.

This identifies technical issues disrupting the browsing experience. Fixing errors promptly can improve user satisfaction and trust.

Page speed greatly affects user retention and SEO performance. Slow load times can lead to higher abandonment rates.

Evaluating search effectiveness ensures customers can find products quickly. Optimizing search quality can increase conversions.

Clear product descriptions reduce confusion and potential returns. This feedback helps refine content for accuracy and completeness.

Perceived security influences abandonment rates at checkout. Building trust in your payment system is vital for conversions.

Aesthetic appeal impacts credibility and user engagement. Strong design consistency reinforces brand identity.

Understanding filter usage helps optimize product discovery tools. Well-designed filters can streamline the browsing process.

Consistency prevents confusion during the purchase flow. Aligning details across pages reduces decision friction.

This measures checkout efficiency and potential pain points. Improving this flow often leads to higher conversion rates.

This establishes baseline satisfaction with product standards. High quality ratings often lead to repeat purchases and positive reviews.

Evaluates alignment between marketing content and the actual product. Misalignments can cause dissatisfaction and returns.

This gauges precision of technical information. Accurate specs help customers make informed decisions.

Assesses whether your assortment meets customer needs. Broad product selection can attract diverse buyer segments.

Identifying functionality or reliability problems highlights areas for quality control. Addressing these issues can reduce returns and complaints.

Indicates long-term satisfaction and repeat purchase intent. Strong repurchase intent correlates with customer loyalty.

Measures effectiveness of visual content in driving conversions. High-quality visuals can boost customer confidence.

This open-ended question gathers customer-driven innovation ideas. Incorporating suggestions can enhance product development.

Assesses packaging quality and shipping damage risk. Strong packaging reduces loss and enhances customer satisfaction.

Gauges advocacy and word-of-mouth potential. High recommendation rates can drive organic growth.

Checks the simplicity of your checkout process. Reducing friction here can boost conversion rates.

Identifies mobile-specific UX issues that may hinder purchases. Optimizing for mobile can expand your reach.

Highlights areas where guidance or clarity is needed. Clear communication during checkout reduces abandonment.

Assesses the effectiveness of error messaging. Good error handling can prevent user frustration.

Evaluates support channel responsiveness and usefulness. Immediate assistance can resolve issues quickly.

Measures UI clarity and placement effectiveness. Well-designed CTAs guide users seamlessly.

Checks branding consistency and design coherence. Consistent visuals strengthen brand trust.

Gauges feature adoption and personalization success. Relevant recommendations can increase average order value.

Assesses cart recovery and session persistence features. Good recovery improves completion rates.

Invites open-ended feedback for UX refinements. Direct customer input guides targeted enhancements.

Measures delivery performance against customer expectations. Fast shipping can enhance satisfaction and loyalty.

Assesses packaging quality and handling care. Secure packaging protects product integrity.

Evaluates communication effectiveness throughout delivery. Proactive updates build customer trust.

Gauges returns process clarity and convenience. A smooth returns experience can improve brand perception.

Indicates overall satisfaction and loyalty. Positive post-purchase interactions drive repeat business.

Identifies pain points in the logistics chain. Addressing these issues can improve future service.

Measures the quality of informational support. Clear instructions enhance post-purchase satisfaction.

Assesses last-mile service and brand representation. Courteous delivery staff strengthen customer perception.

Explores potential value-added offerings. New services can differentiate your brand.

Collects comprehensive insights for end-to-end improvement. This open feedback guides strategic enhancements.