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Free Insurance Company Survey

50+ Must Ask Insurance Company Survey Questions

Surveys > Business

Measuring insurance company survey questions helps you pinpoint customer needs, improve service and boost retention. An insurance company survey is a tailored set of insurance survey questions - covering everything from claims to agent interactions - designed to capture honest feedback and guide strategic improvements. Get started with our free template preloaded with example questions - or head over to our online form builder to customize your own survey.

Which type of insurance policy do you currently hold with us?
Auto
Home
Life
Health
Other
How long have you been a customer of our company?
Less than 1 year
1-3 years
4-6 years
7-10 years
More than 10 years
Please rate your overall satisfaction with our insurance services.
1
2
3
4
5
Very DissatisfiedVery Satisfied
Please indicate your level of agreement with the following statement: The claims handling process was efficient and timely.
1
2
3
4
5
Strongly disagreeStrongly agree
How likely are you to recommend our company to others?
1
2
3
4
5
Very UnlikelyVery Likely
What was the primary reason for choosing our company?
Competitive pricing
Range of coverage options
Reputation and trust
Customer service
Other
What suggestions do you have for improving our products or services?
What is your age range?
Under 25
25-34
35-44
45-54
55-64
65 or older
What is your gender?
Male
Female
Non-binary
Prefer not to say
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Top Secrets to Crafting an Insurance Company Survey That Delivers Results

Launching an insurance company survey is the fast track to understanding real customer needs. When you ask "What do you value most about our claims process?" you uncover insights that shape better policies and happier clients. Ground your questionnaire in a proven framework like the SERVQUAL model to measure reliability, assurance, and responsiveness. Adding an internal link to a Service Quality Survey template gives you a head start on crafting questions that matter.

Keep your language simple and answer choices mutually exclusive. According to Survey Design Best Practices, clarity boosts completion rates and reduces ambiguity. A well-designed poll on your site can even gauge initial sentiment before full rollout, giving you quick wins on engagement.

Going mobile-first is no longer optional. Insights from Kantar's mobile-first approach show that concise surveys under 12 minutes cut dropout rates by up to 30%. Test your survey on a phone screen, then refine the flow to keep thumbs tapping.

Imagine a regional insurer who used a simple agent feedback question - "How would you rate our agent's responsiveness?" - and saw a 20% jump in renewal rates. That's not magic; it's listening. Use clear scales, pilot your questions, and adjust based on real customer feedback to make every survey participation count.

3D voxel art depicting online insurance company surveys on a dark blue background.
3D voxel art depicting online insurance company survey process on a dark blue background.

5 Must-Know Insurance Company Survey Mistakes to Avoid

Even a well-intentioned insurance company survey can stumble if you ask jargon-filled questions. Avoid ambiguity by steering clear of industry buzzwords and long-winded prompts. A study by GoZen Survey Design warns that confusing language drives a 25% drop in completion rates.

Skipping the pre-test is another pitfall. Survey experts at Usersnap found that untailored questions lead to a 40% spike in incomplete responses. Always pilot with a small group - this catches awkward phrasing before you go live.

Mixing rating scales breaks the flow. If you start with a 1 - 5 scale, don't switch to 1 - 10 in the next section. Consistency keeps respondents mentally on track and improves your data's reliability. In practice, a uniform scale increased clarity and cut analysis time in half for one insurer.

Neglecting segmentation is a common oversight. Tailor your survey to each audience - auto policyholders get different "insurance agent survey questions" than home policy clients. An opening like "Which of our policies best meets your needs?" sets a relevant stage. Link to your Insurance Customer Satisfaction Survey for specialized guidance.

Finally, don't ignore follow-up. Share your findings, thank participants, and close the feedback loop. That simple act builds trust and turns one-time responders into loyal advocates. Avoid these five mistakes and you'll transform data collection into meaningful action.

Insurance Company Survey Questions

This set of questions helps you understand how customers perceive your organization's performance and reputation. Responses inform improvements across services and processes, enhancing trust and loyalty. Integrate insights into your Company Satisfaction Survey to benchmark progress.

  1. How likely are you to recommend our insurance company to friends or colleagues?

    This Net Promoter Score question identifies overall satisfaction and word-of-mouth potential.

  2. How would you rate our company's communication transparency?

    Clear communication fosters trust; this question highlights clarity of policy terms and updates.

  3. How satisfied are you with the timeliness of our customer service responses?

    Measuring response speed ensures prompt support, a key factor in service satisfaction.

  4. How would you evaluate our online account management tools?

    Ease of use for digital platforms impacts customer engagement and self-service adoption.

  5. How effectively does our company handle policy renewals?

    Smooth renewal processes reduce customer churn and reinforce retention.

  6. How satisfied are you with our pricing relative to coverage value?

    Balancing cost and benefits is central to perceived value and competitive positioning.

  7. How responsive are we to resolving your inquiries and issues?

    Responsiveness indicates commitment to customer care and problem resolution.

  8. How would you describe the fairness of our claim processing?

    Fair claim handling is crucial for trust and long-term customer relationships.

  9. How well do our policies meet your specific coverage needs?

    Matching products to customer requirements drives satisfaction and suitability.

  10. How clear and understandable are our policy documents?

    Simplified documentation reduces confusion and improves decision-making.

Insurance Agent Survey Questions

This category delves into the interactions between clients and our insurance agents, highlighting key performance areas. Feedback helps tailor training and support for front-line staff to excel. Combine these queries with insights from our Customer Service Survey for a holistic view.

  1. How knowledgeable was the agent about your policy options?

    Expertise impacts trust and the quality of advice provided.

  2. How clear was the agent's explanation of coverage details?

    Clarity ensures customers fully understand terms and exclusions.

  3. How would you rate the agent's professionalism during your interaction?

    Professional conduct shapes the overall service experience.

  4. How timely was the agent's follow-up after your initial inquiry?

    Effective follow-up demonstrates reliability and care.

  5. How responsive was the agent to your questions or concerns?

    Responsiveness conveys commitment to customer needs.

  6. How well did the agent personalize recommendations to your situation?

    Personalization increases relevance and perceived value.

  7. How comfortable did you feel discussing your insurance needs?

    Comfort level indicates trust and communication quality.

  8. How effectively did the agent handle any objections or issues?

    Problem-solving skills are key to resolving customer concerns.

  9. How would you rate the overall friendliness and courtesy of the agent?

    Friendly service enhances customer satisfaction and loyalty.

  10. How satisfied are you with the agent's ability to secure the best policy for you?

    This measures the agent's effectiveness in delivering value.

Insurance Claims Survey Questions

Gather feedback on the claims experience to refine processes and improve customer satisfaction. These claims-focused questions identify bottlenecks and pain points. Use them alongside a Service Quality Survey to elevate your service standards.

  1. How easy was it to initiate your claim with us?

    Assessing ease of submission highlights process friction points.

  2. How clear were the instructions provided for filing your claim?

    Clear guidance reduces errors and customer frustration.

  3. How would you rate the speed of our claim approval process?

    Timeliness is critical to customer peace of mind after an incident.

  4. How satisfied are you with the regularity of claim status updates?

    Consistent updates keep customers informed and reduce anxiety.

  5. How fair do you believe the settlement amount was?

    Perceived fairness in payouts strengthens trust in the insurer.

  6. How responsive was our claims team to your questions?

    Responsiveness ensures timely resolution and supports customer loyalty.

  7. How would you rate the professionalism of our claims adjusters?

    Professional conduct underscores competence and empathy.

  8. How satisfied are you with the documentation process for your claim?

    Streamlined documentation reduces errors and processing delays.

  9. How well did we handle any complications during your claim?

    Effective problem resolution is key to positive claim experiences.

  10. Overall, how satisfied are you with your claims experience?

    This captures the customer's holistic perception of claim handling.

Home Insurance Survey Questions

Homeowners' feedback is essential for refining property coverage and services. These questions assess satisfaction with policy features, pricing, and service quality. Incorporate responses into your Quality Survey to ensure top-tier offerings.

  1. How clear are your home insurance policy terms and conditions?

    Clarity helps homeowners understand coverage scope and limits.

  2. How competitive do you find our premium rates for home coverage?

    Perceived value is a major factor in policy renewal decisions.

  3. How satisfied are you with the optional add-on protection packages?

    Add-ons enhance policy customization and perceived value.

  4. How would you rate the ease of adding or removing coverage items?

    Flexibility in policy management improves customer experience.

  5. How helpful was our home inspection process, if applicable?

    Inspections help assess risk accurately and educate homeowners.

  6. How intuitive are our online tools for managing your home policy?

    User-friendly digital platforms boost self-service satisfaction.

  7. How responsive is our claims support specifically for home losses?

    Dedicated support is critical during stressful property events.

  8. How satisfied are you with the renewal notifications for your policy?

    Timely alerts prevent coverage lapses and demonstrate proactive care.

  9. How well does our coverage protect against your primary home risks?

    Relevance of coverage drives confidence and policy suitability.

  10. Overall, how would you rate your experience with our home insurance?

    This overall rating highlights general satisfaction and retention indicators.

Life Insurance Survey Questions

Life insurance policies require clear communication and trust. These questions explore customers' perceptions of value, clarity, and support. Integrate findings into a comprehensive Financial Survey for deeper insights.

  1. How clear were the explanations of your life insurance policy options?

    Clarity ensures customers choose the right coverage for their needs.

  2. How affordable do you find our life insurance premiums?

    Affordability influences long-term commitment and policy continuation.

  3. How satisfied are you with the flexibility to adjust your coverage?

    Adjustability reflects responsiveness to changing customer circumstances.

  4. How adequate is your coverage amount relative to your goals?

    Coverage adequacy ensures peace of mind and financial security.

  5. How smoothly was the beneficiary designation process handled?

    Efficient beneficiary setup prevents future distribution issues.

  6. How supportive was our team when you had questions about your policy?

    Accessible support builds confidence and trust in the insurer.

  7. How clear are the terms for policy loans or withdrawals?

    Understanding loan terms helps customers manage policy value effectively.

  8. How would you rate the process for submitting a life insurance claim?

    Claim handling clarity and speed are vital during difficult times.

  9. How satisfied are you with the online account access for your policy?

    Digital access convenience boosts overall customer satisfaction.

  10. Overall, how confident are you in our life insurance offerings?

    This measure captures trust and long-term policyholder commitment.

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