Free Good Questions for Feedback Survey

This question gauges the respondent's general satisfaction level and serves as a quick health check of your offerings.

A Net Promoter Score (NPS) style question that helps quantify loyalty and predict growth via word-of-mouth referrals.

Identifying positive aspects highlights strengths you can emphasize in marketing and improve further.

Understanding pain points points directly to areas where you need to prioritize fixes or enhancements.

This question assesses usability and navigation, indicating potential website or documentation improvements.

Evaluates the effectiveness of support or sales teams, guiding training and resource allocation.

Measures speed of communication, which is crucial for customer satisfaction and retention.

This question checks clarity and usefulness of messages sent, ensuring customers feel informed.

Open-ended detection of problems, enabling you to catch issues that quantitative scales might miss.

Invites direct recommendations from users, offering rich, free-form feedback for future planning.

Helps prioritize features by importance to users and guides future development efforts.

Highlights underperforming elements that may need enhancement or removal.

Directly evaluates a critical conversion step, identifying friction points in the purchase flow.

Assesses design effectiveness and ease of navigation, key drivers of user satisfaction.

Determines goal completion rate, reflecting product and process effectiveness in meeting user needs.

Provides comparative insight, revealing competitive strengths and weaknesses.

Encourages targeted feedback, often leading to high-impact improvements.

Measures customer retention likelihood, signalling potential churn risks.

Identifies clarity issues in content or instructions, enhancing communication quality.

Gathers user-driven ideas for expansion, fueling the product roadmap with customer needs.

Tracks marketing channel effectiveness, helping allocate budget to the most successful sources.

Evaluates onboarding friction, which can directly impact conversion rates.

Checks alignment between marketing promises and actual delivery, reducing potential disappointment.

Assesses perceived cost-benefit ratio, important for pricing strategy decisions.

Measures the quality of assistance provided, vital for customer retention.

Checks resolution speed, indicating efficiency of support workflows.

Predicts repeat business, providing insight into customer loyalty.

Highlights unique selling points to focus on in future campaigns.

Pinpoints critical weaknesses, allowing for targeted corrective actions.

A direct referral question signalling overall satisfaction and advocacy.

Directly measures the effectiveness of a specific support page in resolving user issues.

Assesses writing quality and readability, crucial for user comprehension.

Evaluates information architecture and search effectiveness, impacting efficiency.

Identifies gaps in instructions, guiding improvements in detail and clarity.

Checks effectiveness of multimedia aids, ensuring they enhance understanding.

Ensures the style is appropriate and approachable for the target audience.

Assesses ease of exploring additional resources, promoting comprehensive self-help.

Gathers user-driven content suggestions to expand and improve the knowledge base.

Measures perceived value of self-service materials, impacting user satisfaction.

Allows open feedback to capture insights not covered by structured questions.

Determines engagement levels, indicating how integral your product is to daily workflows.

Highlights key functionalities that drive user routines and satisfaction.

Reveals underutilized areas that may need reevaluation or better promotion.

Assesses technical stability and responsiveness, core to positive user experiences.

Evaluates first-time user experience, critical for adoption rates.

Helps uncover reliability issues, guiding quality assurance priorities.

Solicits user-driven ideas to refine processes and boost productivity.

Checks aesthetic appeal and organization, affecting ease of use.

Measures compatibility, crucial for users relying on multiple platforms.

Evaluates interest in upsells, informing cross-sell and up-sell strategies.

Measures success of joint projects and alignment with client objectives.

Evaluates responsiveness and clarity, essential for smooth collaboration.

Assesses delivery performance, indicating reliability and planning accuracy.

Checks the standard of work produced, guiding quality control processes.

Determines alignment with client goals, crucial for tailored solutions.

Assesses ongoing assistance, impacting long-term trust and retention.

Predicts future business and indicates overall satisfaction.

Highlights strengths to maintain and amplify in future engagements.

Identifies areas for enhancement to ensure continuous improvement.

Serves as an advocacy metric, reflecting enthusiasm and trust in your offerings.