Corporate Travel Survey | 50+ Essential Questions to Ask

Trusted by 5000+ Brands

Top Secrets: Why Your Corporate Travel Survey Is a Game-Changer

Launching a corporate travel survey can feel daunting, but it's the key to smarter budgets and happier travelers. You'll uncover insights that raw expense data alone can't reveal. When you ask the right questions, you tap into the real experiences of people on the road.

Balancing cost control and traveler satisfaction is tough. According to Managing Business Travel: Developments and Dilemmas in Corporate Travel Management, successful programs blend policy with empathy. Use this study's insights to craft questions that matter.

Start strong with clear, action-oriented questions. For example, ask "What do you value most about your corporate travel experience?" or "How satisfied are you with your travel booking process?" These prompts guide respondents toward useful feedback.

Imagine a mid-size tech firm that revised its flight policy after seeing frequent complaints about tight layovers. Within weeks, employee stress dropped and on-time arrivals rose. That kind of pivot begins with well-designed survey data.

Make sure your questions measure what you need. Research on validity and reliability of survey questions shows that clear scales and balanced wording drive honest answers. Avoid jargon and too-many-choices fatigue.

If you're short on time, try our ready-made Business Travel Survey and even run a quick poll in meetings. That gives you a head start on collecting high-quality feedback.

Now that you know why a corporate travel survey matters, you're ready to tailor one to your team's needs. Define objectives, draft concise questions, and pilot with a small group. You'll be amazed at how fast clear feedback leads to better travel policies.

Artistic 3D voxel of corporate itinerary feedback interface

Artistic 3D voxel depicting employee travel preferences dashboard

5 Must-Know Mistakes That Derail Your Corporate Travel Survey

Even seasoned teams stumble when designing a corporate travel survey. Small errors can skew results and leave managers chasing ghosts. Avoid these pitfalls to turn raw data into real decisions.

Mistake #1: Asking jargon-packed or overly broad questions. If respondents don't get it, they won't answer honestly. Try a clear sample like "Do you find virtual meeting options sufficient?" instead of vague industry lingo.

Mistake #2: Ignoring policy adherence factors. A study in An Empirical Investigation into the Role of Personal-Related Factors on Corporate Travel Policy Compliance shows ethics and satisfaction drive compliance. Ask "What motivates you to follow travel guidelines?" to uncover hidden barriers.

Mistake #3: Skipping feedback loops. Feedback isn't a one-and-done task. Borrow design tips from the hospitality world - see The Quality of Guest Comment Cards - and schedule regular check-ins to refine questions.

Here's a practical tip: include specific, actionable items. For instance, "What improvements would you like in your travel policy?" gives managers clear next steps. That beats an open-ended "Tell us your thoughts."

Picture a finance team that missed major cost drivers because they didn't loop back on initial results. By launching a quick Post Travel Survey, they caught frequent hotel overcharges and renegotiated rates to save 12% in a quarter.

Always pilot your survey with a small group, test your scales, and watch for ambiguous responses. Adjust wording, trim excess questions, and field again. You'll spot trouble before it goes company-wide.

Steer clear of these blunders, and you'll create a survey that delivers clarity and action. Your stakeholders will thank you, and your corporate travel program will run smoother than ever.

Travel Policy Compliance Questions

This section focuses on how well employees adhere to corporate travel rules to ensure safety and cost control. By measuring compliance, we can identify gaps and improve our guidelines for smoother journeys. Learn more through our Business Travel Survey approach.

Are you familiar with the company's official travel policy?
Assessing awareness of the policy helps determine if more training or communication is needed.
How often do you consult the travel policy before booking a trip?
This measures habitual use and highlights whether the policy is integrated into planning routines.
Have you ever deviated from policy guidelines when making travel arrangements?
Understanding deviations reveals pain points and areas where the policy may be unclear or restrictive.
What are the main reasons you might bypass approved vendors or procedures?
Capturing common challenges helps refine vendor lists and streamline approval workflows.
How clear are the policy rules on accommodation and meal expenses?
Clarity checks ensure employees know limits and avoid unapproved spending.
Does the travel policy provide adequate information on preferred carrier partnerships?
Evaluating vendor guidance ensures travelers use negotiated rates and preferred suppliers.
Are you aware of the required approval steps before confirming a booking?
Checking approval awareness prevents unauthorized bookings and expense disputes.
How user-friendly is the policy document in terms of layout and language?
Usability feedback highlights if the document format or tone needs improvement.
Have you participated in any training or webinars on travel compliance?
Training frequency indicates how supported employees feel in following the policy.
What suggestions do you have for making policy updates more visible?
Collecting ideas for communication channels ensures updates reach all travelers effectively.

Booking Experience Questions

This category explores your interaction with our booking platforms and processes to enhance efficiency. Precise feedback here guides system improvements and support resources. Dive into our Travel Survey for deeper insights.

Which platform or tool do you use most often for corporate travel booking?
Identifying popular tools helps focus optimization efforts and training resources.
How would you rate the ease of navigating the booking system?
Ease-of-use ratings pinpoint UI or UX issues that can hinder efficient planning.
Are the search and filter options effective in finding suitable flight or hotel results?
Effective search functions reduce booking time and improve satisfaction.
Have you encountered technical glitches during the booking process?
Tracking errors or downtime highlights stability issues requiring IT support.
How satisfied are you with the availability of preferred carrier or hotel options?
Satisfaction levels show if negotiated partnerships meet traveler needs.
Does the system clearly show total trip costs, including fees and taxes?
Transparent pricing helps prevent unexpected expenses and billing disputes.
How intuitive is the approval workflow integrated into the booking platform?
Evaluating clarity of approval steps ensures faster confirmations and compliance.
Have you used self-service or mobile booking features? If so, how was your experience?
Feedback on mobile and self-service tools informs development of on-the-go capabilities.
What additional booking features would improve your planning experience?
Open-ended suggestions can uncover valuable ideas for new functionalities.
Would you recommend the booking platform to colleagues?
Net promoter feedback indicates overall platform satisfaction and perceived value.

Travel Expense Management Questions

This section delves into how employees handle expense reporting and reimbursement to streamline finance workflows. Clear insights drive tool enhancements and policy refinements. See parallels in our How Often Do You Travel Survey .

How simple is it to submit expenses through the company's reporting system?
Ease of submission impacts timely reimbursement and traveler satisfaction.
Are the guidelines for allowable expenses clear and accessible?
Clarity reduces accidental policy breaches and billing errors.
How long does it typically take to receive reimbursement?
Processing time metrics highlight finance efficiency and traveler cashflow concerns.
Have you experienced delays or issues when uploading digital receipts?
Technical hurdles in receipt management can discourage prompt expense filing.
Does the per diem allowance align with your actual costs?
Per diem feedback helps adjust allowances for fairness and budget accuracy.
How well does the expense tool integrate with your corporate card statements?
Integration efficiency reduces manual data entry and reconciliation errors.
Have you ever incurred out-of-pocket expenses you couldn't claim?
Identifying unclaimable costs suggests opportunities to expand policy coverage.
How supported do you feel by finance when disputes arise?
Support satisfaction indicates the responsiveness and helpfulness of finance teams.
What improvements would you recommend for the expense reporting process?
Direct suggestions guide prioritization of tool updates and training materials.
Would you attend a workshop on expense best practices?
Interest in training reveals appetite for further education and process clarity.

Traveler Satisfaction Questions

Gathering overall satisfaction data helps us gauge the traveler experience from booking to return. This feedback is key for enhancing support and services. Explore related insights in our Travel Survey .

Overall, how satisfied are you with the corporate travel program?
High-level satisfaction scores reflect the program's strengths and areas to improve.
How would you rate your experience with travel support or helpdesk?
Support feedback highlights responsiveness and quality of assistance.
How satisfied are you with the choice of accommodations provided?
Accommodation satisfaction reveals if hotel standards meet traveler expectations.
How would you rate the comfort and convenience of ground transportation?
Transportation ratings inform vendor negotiations and route planning.
Did you feel adequately informed about safety measures and protocols?
Safety communication impacts traveler confidence and well-being.
Was the policy on travel insurance clearly explained?
Clear insurance guidance ensures travelers are protected and informed of coverage.
How effective was the mobile app or portal during your trip?
Mobile tool ratings show if travelers rely on it for critical updates and bookings.
To what extent did the program save you time compared to personal planning?
Time-savings feedback highlights the program's value proposition to employees.
Would you recommend our corporate travel services to colleagues?
Recommendation intent is a key indicator of overall program success.
What was the most positive aspect of your recent trip?
Open-ended praise points to best practices we should amplify.

Post-Trip Feedback Questions

Post-trip insights help us refine processes and address concerns after completion of travel. Gathering feedback ensures continuous improvement of our services. We cover similar areas in our Post Travel Survey .

Did you complete the post-trip feedback survey within 48 hours of returning?
Response timing helps gauge engagement and usability of follow-up tools.
How clear were the questions in the post-trip survey?
Question clarity impacts the accuracy and usefulness of feedback collected.
Were your comments acted upon or acknowledged by the travel team?
Tracking follow-up shows accountability and responsiveness to traveler input.
Did you receive any updates based on previous survey feedback?
Communicating changes demonstrates that feedback drives real improvements.
How satisfied are you with the methods used to gather post-trip feedback?
Method satisfaction guides the choice of future feedback channels.
What challenges did you face during your trip that were not covered earlier?
Open-ended challenges highlight overlooked issues and latent problems.
Did the post-trip process help you identify cost-saving opportunities?
Insights on savings reinforce the value of diligent review and reflection.
How likely are you to complete future post-trip surveys?
Survey completion intent predicts response rates and data reliability.
What additional post-trip support would benefit you?
Suggestions for support enhance traveler care and service offerings.
Do you have any final comments about your overall travel experience?
Final open comments uncover insights not captured by structured questions.

Risk Management and Safety Questions

Safety and risk preparedness are vital for protecting employees on the road. These questions aim to assess how well travelers feel supported in critical situations. Our broader Corporate Survey covers related governance topics.

Are you aware of the emergency contacts provided before travel?
Assessing awareness ensures travelers can access help when needed.
How satisfied are you with the quality of risk alerts and advisories?
Alert effectiveness helps determine if travelers stay informed of potential hazards.
Do you feel confident in the company's travel insurance and coverage?
Confidence levels indicate if insurance communications are clear and reassuring.
Have you been offered pre-travel safety training or briefings?
Training frequency shows commitment to preparing travelers for various scenarios.
How easy is it to access real-time travel safety updates?
Access to updates is critical for risk mitigation in dynamic environments.
Have you ever used 24/7 travel assistance services provided by the company?
Usage data reflects traveler reliance on and trust in emergency support.
How prepared do you feel to handle travel disruptions or emergencies?
Preparedness ratings show if current resources meet on-the-ground needs.
Are destination-specific health guidelines communicated clearly?
Health guidance clarity ensures compliance with local regulations and safety.
What improvements would enhance your confidence in travel safety?
Open-ended suggestions guide enhancements to safety protocols and communications.
Would you recommend additional risk management tools or apps?
Recommendations highlight new technologies or services worth exploring.