Free Business Retention and Expansion Survey

This question gauges general satisfaction, which is a key indicator of retention potential.

It measures Net Promoter Score, commonly used to predict customer referrals and loyalty.

This identifies specific drivers of retention so you can prioritize improvements.

It assesses expectation alignment, helping to address gaps in your offerings.

This evaluates service responsiveness, crucial for maintaining customer satisfaction.

This uncovers recent problems that could undermine retention and informs corrective actions.

It checks perceived value, which directly affects a customer's decision to stay.

This seeks actionable feedback to enhance satisfaction and reduce churn.

This measures how product evolution affects customer engagement and retention.

This directly forecasts retention and expansion opportunities by measuring repurchase intent.

This helps understand role satisfaction, a critical factor in employee retention.

Recognition impacts morale and the likelihood of employees staying with the company.

It gauges employer brand strength via employee advocacy metrics.

Clarity on growth paths correlates with long-term retention and job satisfaction.

Regular constructive feedback fosters engagement and reduces turnover risk.

Leadership support is key to employee satisfaction and retention.

Work-life balance influences job satisfaction and choices to stay or leave.

Transparent communication builds trust and lowers turnover risk.

Motivation levels signal potential flight risk if they are low.

This directly assesses retention probability to inform HR retention strategies.

This assesses the quality of your market intelligence to plan successful entry.

This evaluates internal readiness for scaling operations smoothly.

Financial capacity is a core consideration for sustainable growth.

Distribution strength impacts market entry success and customer reach.

Compliance readiness reduces risk and streamlines expansion processes.

Adaptability determines customer acceptance across different regions.

Supply chain stability is essential for timely delivery and consistent service.

Marketing performance in new segments predicts expansion success.

Cross-cultural management skills influence smooth market integration.

This measures commitment level and timelines for your growth plans.

This establishes a baseline for operational performance and highlights improvement needs.

Regular reviews ensure processes remain relevant and efficient.

KPI tracking is critical for measuring and improving efficiency over time.

Automation reduces manual effort, leading to faster and more reliable operations.

Cross-departmental communication is vital to avoid delays and errors.

Error rates directly impact operational costs and customer satisfaction.

Technology support influences the speed and accuracy of work processes.

Encouraging feedback fosters continuous improvement and engagement.

Resource allocation efficiency affects project timelines and budgets.

Scalability readiness ensures you can handle growth without sacrificing quality.

This clarifies focus areas and aligns strategies with leadership objectives.

Funding requirements directly impact the feasibility of your growth plans.

Leadership confidence signals readiness for expansion challenges.

Risk appetite influences the pace and scope of your growth initiatives.

A clear strategy reduces uncertainty and guides resource allocation.

Workforce planning ensures you have the right talent at each growth stage.

Cultural alignment promotes brand consistency and stakeholder trust.

Flexibility in product development supports adaptation to new market demands.

Clear metrics are essential for evaluating performance and making informed adjustments.

Partnerships can accelerate market entry and provide additional resources.