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2019 Stakeholder Survey

What type of stakeholder are you?
Domestic customer / Consumer Interest Body
Business Customer
Local Authority Officer
Connections Customer
Environmental Group
Energy / Utility Company
Charity / Non-Profit Organisation
Other
How much does our service cost customers on average per day?
7p
27p
47p
67p
At an average cost of 27p a day for each customer, do you think WPD's service offers good value for money?
Yes
No
On a scale of 1 (not aware) to 10 (excellent understanding), how aware were you of WPD's costs and the levels of service we deliver?
1
2
3
4
5
6
7
8
9
10
In terms of structuring outputs within our Business Plan, which approach do you prefer?
Limit our outputs to solely those that fit in three output types set by Ofgem?
First develop outputs in the three types of output. Then allow stakeholders to suggest additional commitments that are so important they should be voluntary Price Control Deliverables (PCDs) or Output Delivery Incentive (ODIs)?
Develop a pool of outputs stakeholders want us to deliver. We will structure these within Ofgem's framework - promising to deliver any that don't fit as 'wider commitments'
How much do you trust WPD?
Extremely highly
Quite highly
Not a lot
Not at all
Have we identified the correct priority areas?
Yes
No
Not sure
If you answered 'no' to the previous questions, please explain what we have missed.
Which priority areas are most important to you? Select three options.
Network reliability
Network resilience (to severe weather)
Cyber resilience
Build a smart network (DSO)
Innovation and new services
Whole systems approach
Electric vehicles
Vulnerable customers
Connections
Customer service
Environment
Affordability
Workforce resilience
Fuel poverty
Out of the following organisations, which three do you trust the most?
Your local authority
Your energy supplier (who you pay your bills to)
Western Power Distribution
John Lewis
NHS
RyanAir
Rail Companies
Do you think WPD need a social contract?
Yes
No
How should WPD present it's social contract?
The Business Plan as a whole is the social contract
The social contract is a separate section within the Business Plan
The social contract is a separate, standalone document
How should WPD demonstrate it is delivering its social contract? Select your top three options.
External accreditations - e.g. the Fair Tax Mark
External audits
Annual WPD reporting of performance against commitments
Benchmarking - e.g. UK customer satisfaction index
Customer research
Stakeholder (regional) feedback and surveys
On a scale of 1 to 10 (very flexible), as a domestic customer, how likely are you to be flexible in terms of your energy use / generation in return for a financial saving?
1
2
3
4
5
6
7
8
9
10
On a scale of 1 to 10 (very flexible), how likely is your organisation to be flexible in terms of your energy use / generation in return for a financial saving?
1
2
3
4
5
6
7
8
9
10
As a domestic customer, what proportion of WPD's annual £98 a year charges would you expect to save to make it worth your while to provide this flexibility? Select one option.
£0-£5
£5-£10
£10-£20
£20-£30
£30-£40
£40+
No amount is enough
As a domestic customer, how likely are you to replace your boiler with an electric renewable energy heating system (such as a heat pump)?
Already own one
Likely in the next 5 years
Likely in the next 5-10 years
Likely in over 10 years time
Never / highly unlikely
As a domestic customer, how likely are you to purchase an electric vehicle?
Already own one
Likely in the next 5 years
Likely in the next 5-10 years
Likely in over 10 years time
Never / highly unlikely
How likely is your organisation to switch to electric vehicles?
Already underway
Likely in the next 5 years
Likely in the next 5-10 years
Likely in over 10 years time
Never / highly unlikely
Which of these network-related factors would make it more likely for you to have an electric vehicle? Select multiple options.
Easy access to charge points when away from home (located across the network)
The speed of charging when away from home
Cost of charging when away from home
Easy process to install a charge point at home
The speed of charging at home
Knowing there's enough capacity in the network for charging in the future (e.g. install bigger cables in areas where we anticipate high take-up)
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